Kyndryl Conversational AI Agent Service for Banks

Kyndryl Conversational AI Agent Service for Banks is an AI-powered virtual assistant that interacts with customers through voice or text to provide banking services, support, and financial guidance. The solution uses Natural Language Processing, Machine Learning, Generative AI (Gen AI), and context-aware automation to boost customer engagement and streamline banking operations. This service enhances bank operations by boosting the efficiency of human resources, empowering existing teams to manage increasing workloads. The conversational AI contextualizes incoming customer questions to help deliver high-quality service and 24/7 real-time assistance. Guardrails and customizations control the service’s actions and help ensure transparency in the information delivered.

To ensure scalability, reliability, and seamless integration, the solution is built on the latest AWS technology stack. Key AWS components include:

• Amazon Bedrock AI Agents: Serve as the core intelligence system for understanding and processing user inputs and orchestrating tasks.
• Amazon Bedrock GenAI Nova Lite Foundational Model: Generates human-readable responses and adapts to new data sources.
• Amazon Lex: Powers the chatbot interface with advanced natural language understanding and multi-channel support.
• Amazon Pinpoint: Manages notifications and feedback across channels with detailed analytics.
• AWS Lambda and Amazon DynamoDB: Handle backend actions, maintain user interaction context, and ensure smooth integration with other systems