Sold by: iCXeed, IncÂ
Fully customised with your training data and knowledge, deploy an AI persona consistent with your brand language, image, and style. Showcase the latest in CX innovation and deliver cognitive digital user experiences with AWS Bedrock, and if applicable, integrated within your contact centre service experience.
Overview
Bespoke AI
Enable intelligence to cater to your user journeys and provide quicker resolution to your customers’ needs with:
- GenAI knowledge base retrieval and response
- Self-service workflow via API integration
- Bespoke persona design and brand language
- Small talk handling and response
- Contextual and natural language conversation
- Advanced AI performance & analytics
- Data protection & information security
Your Trusted Partner to Deliver
- Knowledge curation
- Process documentation
- Workflow & systems integration
- Prompt engineering
- Safety guardrails
- Monitoring & fine-tuning
AI Innovation Advisory
- Leverage 65+ years founders' expertise
- Digital first intelligent experience optimisation
- AI advanced analytics & optimisation
- Work smarter to cognitive CX outcomes
Highlights
- Customised digital persona built for your brand
- Bespoke knowledge training & workflow design
- 30% contact centre workload optimisation
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Implementation support:
- Dedicated design and launch team
- User experience and happy path design workshops
- Process documentation & desired state alignment
- Conversational & workflow design
- Development & API integrations
- Deployment, training, & hypercare
Ongoing analytics & optimisation:
- Cognitive business process innovation advisory
- Governance approach cadence with iCXeed founders' oversight
- 24/7 AI-powered maintenance monitoring
- Quarterly system health assessments & audits
- Advanced AI analytics and performance fine-tuning
- Dedicated support team
- For more info: accelerate@icxeed.aiÂ