Overview
Authorized AWS Support, Delivered by a Trusted Partner
CloudKeeper’s Partner-Led AWS Support offering enables you to access certified technical support from an authorized AWS Partner—with the same SLAs, escalation paths, and response times offered by AWS Support plans.
Through the AWS Partner-Led Support program, our customers benefit from comprehensive, high-touch support, routed through CloudKeeper’s experienced and AWS-certified support professionals. This model ensures timely issue resolution, architecture guidance, and incident escalation directly to AWS when needed.
You gain a** single point of contact** for all support needs, simplifying your operations and delivering an enterprise-grade support experience—without the cost and complexity of managing support contracts directly with AWS.
This service is ideal for businesses seeking cost-efficient, SLA-backed AWS support, without compromising quality or AWS relationship continuity.
Why Choose CloudKeeper
AWS Premier Consulting Partner With 12+ years of experience and 100+ cloud transformations, CloudKeeper brings proven AWS expertise across industries.
Backed by 300+ AWS and DevOps Experts Our team includes FinOps and solution architecture specialists for seamless advisory and execution support.
Industry Recognition Named a Leader in G2 Spring Grid Reports 2023 for Cloud Cost Management. Recognized in Everest Group’s SI Capabilities on AWS PEAK Matrix and ISG Research for FinOps excellence.
Trusted by Global Enterprises CloudKeeper delivers results for enterprises at scale—accelerating innovation while reducing cloud waste.
Use Cases
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SLA-Driven AWS Support Ensure fast, reliable resolution of cloud issues with response times governed by AWS-standard SLAs.
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Support Without Direct AWS Subscription Avoid direct AWS support contracts while still receiving full AWS-aligned technical support.
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Cost-Effective Support for Mid-Market and Enterprises Optimize support costs with bundled, partner-led service that doesn’t compromise quality.
Highlights
- Certified AWS Experts - Support is delivered by a team of AWS-certified engineers with deep expertise in compute, storage, networking, DevOps, and cloud architecture.
- Direct AWS Escalation - When necessary, we escalate tickets to AWS Support teams through official channels, ensuring fast issue resolution and minimal downtime.
- Proactive Guidance - Beyond incident response, we offer advisory support on performance optimization, security configurations, cost efficiency, and architectural best practices.
Details
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Support
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Support Model
- 24x7 or business-hour coverage options
- Incident management via ticketing system, email, and Slack
- Certified support personnel with direct escalation to AWS
- SLA-backed timelines