Sold by: GenpactÂ
A purpose-built solution to streamline complex organizational KYC using Agentic AI, LLM-integrated toolset that interacts naturally to collect documents, extract key data, and validating documentation across regional regulations. Its network of intelligent agents automates identity verification, rule checks, and risk assessments, determining KYC completion in real time. With Genpact's deep domain expertise in financial services and regulatory compliance, GUIDE blends intelligent automation with industry insight to deliver trusted KYC at enterprise scale.
Overview
Genpact’s Unified Intelligent Agents for Document Validation & eKYC is an advanced, multi-agent KYC automation platform designed to handle complex, KYC onboarding with precision and scale. Built with Agentic AI and integrated large language models (LLMs), it enables conversational collection of documents and information while adapting dynamically to jurisdiction-specific requirements. It addresses the challenges of fragmented onboarding workflows, manual document reviews, and inconsistent compliance standards, making it ideal for banks, insurers, fintechs, and enterprises operating across multiple geographies.
GUIDE is deployed on AWS Cloud, leveraging a robust, scalable architecture purpose-built for multi-agentic execution. The system orchestrates five specialized agents: Information Capture Agent, Document Sourcing Agent, Negative News Screening Agent, Case Memo Generator Agent, Case Decision Agent powered by Claude models via Amazon Bedrock for secure and high-performance reasoning and language understanding. Each agent integrates with AWS-native tools: Amazon Textract for structured document extraction, Amazon Polly and Amazon Transcribe for voice-text interaction capabilities, and Tavily Web Search for external validation and contextual enrichment. Agent state and memory are managed through Amazon RDS PostgreSQL, ensuring persistent knowledge sharing and context retention across agents, while Amazon S3 handles secure document storage. Real-time agent coordination and low-latency retrieval are enabled via Amazon ElastiCache (Redis), supporting rapid agent-to-agent communication and intermediate state caching. This cloud-native, agentic architecture ensures resilience, modularity, and enterprise-grade KYC automation at scale.
With Genpact's deep domain expertise in financial services and regulatory operations, GUIDE delivers not just technical automation but intelligence at scale.
Highlights
- Accelerate complex organizational KYC with an intelligent, multi-agent system that automates document sourcing, extraction, and validation, with negative news screening from multiple sources. It assists with generating a case memo and final decision-making for organizations more efficient across multiple geographies and regulatory environments.
- Harness the power of Agentic AI and LLMs to engage users via natural language interactions, gather required documents, and determine real-time KYC completion status. Modular architecture with specialized KYC agents including OCR, language interpreter, compliance validator, and negative news screening, customizable for enterprise-specific onboarding workflows. Real-time monitoring aligned to local KYC/AML requirements, ensuring faster and error-free onboarding.
- Scalable deployment on cloud or hybrid environments, with built-in audit trails and role-based access controls for secure KYC automation at scale. Continuous regulatory intelligence updates ensure that remains aligned with evolving KYC/AML policies, reducing the burden on compliance teams and minimizing the risk of regulatory breaches across jurisdictions.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
As part of the end user agreement, there are flexible levels of support. Genpact's Unified Intelligent Agents for Document Validation & eKYC is a configuration-driven system where additional customizations can be done by the client. Genpact will drive the initial implementation in the client environment, set-up and provide training. Production support comes in multiple tiers and is based on client's needs. Contact us: aiml.services@genpact.comÂ