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    Selector AIOps

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    Selector is an AI-powered IT operations and event intelligence platform that unifies monitoring, observability, and root cause analysis across hybrid and multi-cloud environments. By correlating data from infrastructure, applications, and network layers, Selector reduces alert noise, improves MTTR, and delivers actionable insights for IT operations teams.

    Overview

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    Selector transforms complex, fragmented operational data into actionable intelligence with advanced AI and machine learning. That platform ingests and unifies logs, metrics, events, and configuration data from virtually any source across hybrid, multi cloud, and on premises environments into a single, correlated view. This eliminates the need for multiple point tools, reduces operational silos, and gives IT operations teams single pane real time visibility into their entire infrastructure. At the core of Selector are three powerful capabilities designed to simplify and accelerate network and infrastructure operations. Selectors Network Language Model (NLM) and Copilot allow teams to interact with their environments using natural language, querying telemetry and historical data directly through Slack, Teams, API, or directly in the Selector UI. Correlation and Root Cause Analysis (RCA) automatically connects metrics, logs, and events to identify patterns, reduce alert noise, and pinpoint the true source of incidents, dramatically reducing mean time to resolution (MTTR). Meanwhile, Digital Twin modeling creates a dynamic, topology aware map of networks and infrastructure, enabling IT teams to visualize dependencies, anticipate risks, and make data driven decisions for capacity planning and performance optimization. By combining conversational AI, automated ML driven correlation, and predictive modeling, Selector empowers IT teams to move from reactive firefighting to proactive operations. Teams can identify anomalies earlier, resolve incidents faster, and even prevent outages before they occur. Whether deployed on premises, in the cloud, or delivered as SaaS, Selector seamlessly integrates with existing ITSM, SIEM, and automation platforms including ServiceNow, Jira, Splunk, and PagerDuty so users can ensure greater uptime, improve service reliability, and simplify network operations at scale.

    Highlights

    • Accelerate Incident Detection and Resolution: Selector automatically correlates logs, metrics, and events to isolate the root cause of incidents. By reducing alert noise and streamlining investigations, IT teams resolve issues faster and minimize customer impact, dramatically improving mean time to resolution (MTTR).
    • Optimize Network and Infrastructure Performance: With its real-time Digital Twin, Selector continuously models network and infrastructure topology to reveal hidden dependencies and bottlenecks. Teams can plan capacity, balance workloads, and improve resource utilization, driving higher operational efficiency and service reliability.
    • Bring Real Time Insights into Your Daily Workflow. Selectors Network Language Model and Copilot allows IT teams to query telemetry, incidents, and trends in natural language directly from Slack, Teams, or API. This intuitive AI powered experience reduces tool sprawl, speeds up troubleshooting, and streamlines day to day operations.

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

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    Pricing

    Selector AIOps

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    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Selector Access
    Access to Selector Platform - Basic Access
    $150,000.00

    Additional usage costs (1)

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    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Add-ons per contract
    $0.01

    Vendor refund policy

    This is customer dependent based on negotiated contract, we will have termination of convenience terms.

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    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    You can report a bug, get technical support or request new features, response time is within 24 hours.

    Selector supports very large-scale service providers and enterprises worldwide and has teams located in the US, Canada, Europe, Asia, and India to ensure a seamless deployment experience. In one large-scale deployment, Selector is the primary operational tool for frontline NOC personnel and SRE teams. The customer operates a follow the sun support model and Selector has geo-redundant teams. Recently Selector replaced Broadcom CA Spectrum in a large multinational enterprise with over 15,000 locations; the entire deployment needed to be finished in 90 days due to contractual requirements of the legacy vendor. Selector assigned an overall program manager along with several dedicated solutions and platform engineering teams to ensure a successful cutover. At the same time, Selector built and owned the project plan and reporting to the executive management teams. While lessons learned from deployments are used to improve overall performance, each customer deployment is considered unique and a deployment plan is built tailored to the outcomes and priorities of the customer. Selector supports several platforms and tools to engage with customer teams before, during, and after the deployment to ensure effective communication. Jira is used inside Selector to manage sprints and customer stories. Customers have access to the Jira system for creating tickets and viewing status. MS Teams and Slack are channels are uses for collaboration across various departments (Tier 1 Support, SRE, NRE, and so on).

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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