Collections & Dunning Agent

The Collections & Dunning Agent transforms traditional collections by leveraging AI to automate and enhance the process. The agent continuously analyzes AR aging, prioritizes collection efforts by value and risk, and dynamically segments customers to tailor collection strategies. Personalized dunning letters are generated and sent at optimal times, while multi-channel outreach is orchestrated for maximum effectiveness and tracked for response rates.

Advanced AI capabilities enable automated tracking of payment promises, proactive follow-up on broken commitments, and intelligent dispute management by routing issues to the right teams. The agent suggests effective payment plans for customers in financial distress, optimizes call prioritization using predictive models, and automates skip tracing for unresponsive accounts. Legal escalation and write-off recommendations are data-driven, helping ensure timely and cost-effective decisions.

With real-time performance analytics and predictive insights, the Collections & Dunning Agent empowers organizations to accelerate collections, reduce days sales outstanding (DSO), and improve collector productivity. Stakeholders can benefit from enhanced cash flow, reduced bad debt, and improved customer relationships, all while minimizing manual intervention and operational risk. This professional service utilizes Amazon Bedrock, Bedrock Agents, Strands Agents, Lambda and OpenSearch.