Customer Service Agent - Real-Time Contextual Response

The USEReady Customer Service Agent is a turnkey professional-services engagement that implements an agent-assist solution on AWS. We combine Retrieval-Augmented Generation (RAG), vector search, and our ART (Accuracy-Responsible-Trustworthy) methodology to surface precise, fully-attributed answers to agents to help process customer inquiries.Built on AWS best practices, the accelerator leverages Amazon Bedrock (or Amazon SageMaker) for model hosting, Amazon OpenSearch Service (or Amazon Kendra) for Hybrid search, Amazon S3 for secure document storage, and AWS Lambda / API Gateway for orchestration. The result is an AI layer that connects seamlessly to Amazon Connect, Microsoft Teams, Salesforce Service Cloud, or custom CX platforms without disrupting current workflows.Engagement deliverables include: knowledge-base assessment and chunking, vector index deployment, prompt & guardrail tuning, integration into your service desk/UC tool, accuracy benchmarking to > 90 %, and a 30-day hyper-care period with observability dashboards. Clients typically realize 50–70 % faster agent responses, 40 % lower handling costs, and measurable lifts in Net Promoter Score (NPS) within the first quarter.