EPIC - Expert Product Information Chatbot for Retail

CI&T’s Expert Product Information Chatbot (EPIC) is an advanced AI-driven sales assistant that empowers retailers and elevates customers' shopping experiences. Research shows that 68% of consumers choose their retailers based on how effective their search function is*, and 70% of consumers today expect retailers to be able to understand their most complex searches* - showing how important it is to provide consumers with an exceptional user experience.

By delivering relevant and detailed product information, drawn from your database, EPIC dynamically generates context-aware responses based on the retailer’s product data, effectively translating natural language queries into optimal product matches - meaning your customers are supported by AI to find the right solutions for them. EPIC transforms complex queries into actionable search results that drive customer engagement and satisfaction. Utilising cutting-edge natural language processing and deep learning technologies to provide dynamic recommendations tailored to user needs, EPIC analyses keywords and overall sentiment in conversations to deliver targeted product suggestions. Adaptable to any e-commerce platform, EPIC leverages AWS serverless technologies such as AWS Lambda and Amazon Bedrock, effortlessly meeting growing usage demands without compromising performance. Leveraging serverless technologies also means significantly reduced operational overheads.

Benefits

• Easily deployable to allow you to get EPIC live quickly
• EPIC can adjust to usage spikes while keeping performance
• EPIC offers consumers a personalised shopping experience via a conversational search function.

By offering a personalised shopping experience, EPIC drives higher customer satisfaction with relevant product recommendations that resonate with your audience.

*Source: CI&T Connected Retail Consumer Survey. (Oct 2023)