Sold by: Risotto
Risotto is an AI-powered IT help desk embedded directly in Slack, automating employee IT ticket resolution and secure SaaS provisioning. It seamlessly integrates with popular enterprise systems like Jira, Zendesk, Okta, Google Workspace, Confluence, and Notion, empowering IT teams to streamline workflows, improve response times, and focus on high-value tasks. Designed for modern enterprises, Risotto delivers efficient, secure, and compliant internal support at scale.
Overview
Risotto is an AI-powered IT support platform built directly into Slack, enabling enterprises to automate routine IT workflows and SaaS provisioning. By instantly resolving common IT tickets, granting secure software access, and providing seamless connections to existing knowledge repositories, Risotto significantly enhances productivity, accelerates response times, and reduces the manual workload on IT teams.
Designed specifically for modern businesses leveraging Slack, Risotto integrates effortlessly with popular ticketing systems like Jira and Zendesk, identity providers including Okta and Google Workspace, and knowledge bases such as Confluence and Notion. Its intuitive conversational AI interface understands natural language, empowering employees with instant, self-serve solutions, while maintaining robust compliance and security through structured approval workflows.
With Risotto, companies achieve streamlined operations, optimized software usage, and improved internal service quality, freeing IT teams to focus on strategic initiatives and growth-oriented tasks.
Highlights
- Automated IT Support in Slack: Instantly resolve employee tickets and requests using AI-powered automation directly within Slack.
- Secure SaaS Provisioning: Streamline compliant software access management with integrated approval workflows for platforms like Okta and Google Workspace.
- Integrated Knowledge Base: Provide immediate, accurate responses by seamlessly connecting Risotto to Jira, Zendesk, Confluence, and Notion.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
User License | Number of user licenses purchased for Risotto's AI-powered IT support Slack bot. | $90.00 |
Dimensions summary
Risotto uses a single pricing dimension: the User License. You pay per user license under a contract term. Pricing scales with the number of licenses you purchase, so cost grows as you add more users. One license covers all departments, including IT, HR, Finance, and Legal, rather than charging separately per team. There are no separate tiers or usage add-ons in this listing. To size your purchase, count the users who will interact with the AI-powered IT support Slack bot and buy that many licenses.
Top-of-mind questions for buyers
A user license covers one person who interacts with the AI support bot in your corporate chat tool. One license set covers all departments, including IT, HR, Finance, and Legal. You do not buy separate licenses per team. Count the people who will use the bot and buy that many.
Cost scales with the number of user licenses you hold. Adding more users raises your total. Adding a department does not add a separate charge, since one license set covers all departments. You would only pay more if the new department increases your user count.
No. Your user licenses cover the bot's functions, including ticket automation, access provisioning, multi-department routing, and knowledge base answers. Risotto connects to your existing ticketing, chat, identity, and documentation tools. There are no separate add-on charges for these capabilities in this listing.
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Vendor refund policy
Risotto is committed to ensuring customer satisfaction. If our product does not meet your expectations, please contact our support team within 30 days of your purchase to discuss your experience and refund eligibility. Contact us at support@tryrisotto.com .
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For all support inquiries please email support@tryrisotto.com . We strive to get back to all support requests within 48 hours.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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