Overview
Our team of certified professionals provides end-to-end implementation services to ensure a smooth adoption of Amazon Q across your enterprise.
We start by assessing your specific needs and current infrastructure. Based on this evaluation, we create a tailored implementation plan that aligns with your business goals and outlines the steps for a successful Amazon Q integration.
Amazon Q Business Amazon Q Business is an AI assistant for organizations. It helps employees work smarter and faster. Main features:
Answers business questions quickly Analyzes company data for insights Automates routine tasks Centralizes company knowledge Integrates with existing business tools
Amazon Q Developer Amazon Q Developer is an AI coding assistant. It helps developers write better code more efficiently. Main features:
Generates code snippets Reviews code for issues Helps with documentation Assists in debugging Explains coding concepts
Highlights
- To maximize Amazon Q's effectiveness, we tailor it to your specific business needs. This includes analyzing and considering your data and knowledge bases during integration of the AI. ensuring it can provide relevant and accurate assistance in your unique context.
- Our team handles the technical aspects of installing and configuring Amazon Q in your environment. We ensure it's properly connected to your existing systems and databases, setting up the foundation for seamless operation.
Details
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Support
Vendor support
Our support doesn't end at launch. We can provide continued assistance, addressing any issues that arise and continuously optimizing Amazon Q's performance. Regular updates and enhancements ensure you always have access to the latest features and improvements.
Our Operations and Support team manages your service continuity by responding to incidents and alerts efficiently while minimizing downtime. We follow clearly defined processes and methodologies tailored to your needs.
Service Management We coordinate all interactions between you and our team to ensure smooth operations. Our structured approach helps us deliver optimal service performance through clear roles and responsibilities. We are committed to meeting all agreed-upon service levels and deliverables.
Service Desk Our service desk team manages all user support tickets from start to finish. They provide initial support and ensure proper routing of requests to technical teams. The team maintains active communication with users and sends important service updates when needed.
Technical Support Our technical support is structured around three main functions: Monitoring: We continuously watch system performance and alerts to quickly identify any issues. When anomalies are detected, we notify relevant stakeholders and begin resolution procedures.
Core Support Activities Incident Management: This includes deploying new components, removing old ones, and implementing updates. When outages occur, we work quickly to restore services and resolve technical issues. Request Management: We process new service requests and system changes while tracking everything through monthly reports.
Contact: contacto@xaldigital.comÂ