Sold by: Tiger AnalyticsÂ
An intelligent, multi-modal Autonomous Agent Companion for frontline retail workers that boosts productivity, ensures SOP compliance, and enhances customer experience by offering real-time, context-aware support across devices.
Overview
Reimagine frontline retail operations with the Autonomous Agent Companion - your intelligent digital co-pilot. Designed for enterprise-scale retail environments, this GenAI-powered solution enhances associate performance by delivering fast, accurate, and role-specific support directly at the point of need. Whether accessed via handheld devices, kiosks, mobile phones, or voice assistants, the Agent Companion senses context and responds intelligently to tasks across store operations.
At its core is a Super Agent orchestrating four specialized sub-agents:
Operations Query Assistant – Delivers instant guidance on SOPs and procedures, reducing training time and supervisor dependence.
Device Assistant – Troubleshoots common issues with handhelds, kiosks, and smart displays, reducing IT support load.
Product Assistant – Offers real-time access to inventory levels, pricing data, and product details to improve task accuracy.
Merchandising Assistant – Validates shelf layouts against planograms, ensuring compliance with visual merchandising standards.
Key Benefits: Dramatically improves associate productivity and decision-making on the floor Reduces customer wait times with accurate, on-the-spot responses Lowers IT support tickets by resolving routine device issues autonomously Ensures consistent SOP adherence and merchandising execution Accelerates onboarding and cross-training with conversational learning
Built as a scalable accelerator, the solution includes: A plug-and-play agent orchestration framework Pre-designed multi-modal interfaces (mobile, kiosk, voice) Fine-tuned foundational models with domain-specific prompts Integration blueprints for seamless connectivity to retail systems like inventory databases and SOP repositories
Perfect for retailers aiming to digitize and streamline frontline operations across store formats—hypermarkets, convenience stores, or pharmacies—this agent-based solution delivers measurable impact in operational efficiency, compliance, and customer satisfaction.
AI Agent Companion is developed using AWS Bedrock, S3, Lambda and other native services
Highlights
- Multi-Agent Intelligence for Retail Store Frontline Empowerment A Super Agent orchestrates four specialized sub-agents—SOP, Device, Product, and Merchandising Assistants—providing real-time, role-specific support to store associates across devices.
- Seamless Multi-Modal Access Across Touchpoints for Store Workers Accessible via mobile phones, kiosks, handheld scanners, and voice assistants, the solution adapts to the associate's context, enabling quick task execution and informed customer interaction on the go.
- Enterprise-Ready, Modular & Scalable Architecture Built as a reusable accelerator with pre-integrated frameworks, domain-tuned prompts, and retail IT integration blueprints, enabling rapid deployment across various store formats and roles
Details
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Support
Vendor support
Implementation of this framework is managed and executed by Tiger Analytics. The platform is implemented in the client AWS ecosystem by Tiger's Services Team, and the necessary support is provided through a standard model. An escalation matrix for different ticketing priorities will be agreed and defined in the Services Contract or SOW. Please reach out to awsmultiagentic.support@tigeranalytics.com in case of any questions