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    Fitzroy IT - Managed Service Provider (Support)

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    Simplify and optimise your IT operations with our Managed Service Provider solution, allowing you to focus on your core business objectives without worrying about time and cost constraints.

    Overview

    For nearly 15 years, Fitzroy IT has been the unwavering IT support provider you can rely on for top-notch, timely assistance. With our team of friendly experts and our ability to demystify tech, we are the IT Department you have when you don’t have an IT Department.

    Fitzroy IT has always offered IT services on a pay-per-use basis. However, the unpredictable and inconsistent nature of time and material support costs can lead to significant variations in monthly expenses. This can inadvertently incentivise front-line staff to tolerate IT issues rather than incur the cost of seeking help. While maintaining low IT costs for a 6-12 month period seems like good business, this approach can ultimately result in a sudden increase in costs in a single month when the issues become severe enough to negatively impact your end clients and require emergency support.

    There is nothing worse than being unable to serve your customers due to downtime, only to then receive a hefty invoice from your IT support provider after the issue has been resolved. Fortunately, the solution is straightforward: Fitzroy IT has launched a new Managed Service Provider (MSP) package called FIT4ALL. For a fixed monthly fee, this proactive package delegates the responsibility for your business’s day-to-day cybersecurity to our team of experts. The package offers unlimited phone and email support, meaning your staff can feel liberated, knowing they can call or email us for assistance in tackling even the smallest IT issues without worrying about time/cost constraints.

    With FIT4ALL, you will receive proactive support through regularly scheduled maintenance to prevent many problems before they occur. If something does go wrong or isn’t working as it should, or if you have any questions, we are just a message away.

    Highlights

    • Unlimited Remote Support: Reach out via phone, email, Jira ticket, or Slack message for assistance with printers, servers, or internet issues.
    • Business Continuity: Backup and disaster recovery plans will ensure your critical data is always accessible.
    • Proactive Workstation Management & Licenses: Bundle all your essential software services for the lowest possible cost.

    Details

    Delivery method

    Deployed on AWS

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    More details on this offering are available on our website - please visit us at Fitzroy IT 

    E: aws@fitzroyit.com 

    P: 1300 348 948

    Software associated with this service