Sold by: Halo
Deployed on AWS
ITSM Software
4.8
Overview
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best service - to customers and employees alike, doing so consistently and repeatedly. HaloITSM is a single, all-inclusive Enterprise Service Management solution, and it won't just standardise your processes. It will also deliver valuable analytics, so you can match your service delivery to the true needs of your business - present and future.
Highlights
- HaloITSM is an ITSM solution with Enterprise Service Management capabilities. HaloITSM delivers lightning-fast service management in an intuitive, codeless interface.
- HaloITSM is the benchmark for speed and supplies powerful, flexible ITIL processes out-of-the-box.
- The experienced, in-house HaloITSM team provide frictionless service migrations, with lower total ownership cost than other legacy ITSM tools.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
HaloITSM Named Agent Licences | Named Agent licences for access to HaloITSM | $1,308.00 |
HaloITSM Concurrent Seat | Concurrent seat for access to HaloITSM | $2,580.00 |
Asset Discovery Basic | Halo Asset Discovery Basic (2000 end points per unit) | $2,000.00 |
Asset Discovery Pro | Halo Asset Discovery Pro (2000 end points per unit) | $4,000.00 |
Vendor refund policy
None
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
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Customer reviews
KAWSER A.
HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms.
What do you dislike about the product?
The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage.
What problems is the product solving and how is that benefiting you?
HaloITSM eliminates operational silos by consolidating fragmented tools into one unified, ITIL-aligned platform. This benefits you by automating repetitive tasks, which cuts ticket volume and significantly speeds up resolution times.
James W.
All-in-One, Easy-to-Use Platform—Though Ticket Writing Can Feel Long-Winded
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system
What do you dislike about the product?
It can sometimes feel very long winded when writing a ticket up and then keeps opening new tabs
What problems is the product solving and how is that benefiting you?
It's helping the ticket management and very easy to integrate use of teams chat to be able to contact the user in need of support
Amber H.
Highly Collaborative Halo Developers and Flexible Core Customization
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options.
What do you dislike about the product?
They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities.
What problems is the product solving and how is that benefiting you?
The cost is relatively low for the capabilities you get, such as CMDB, project management, and time tracking.
sotiris s.
Easy Setup and Seamless Platform Integrations
Reviewed on Mar 12, 2026
Review provided by G2
What do you like best about the product?
integration with other platforms, eazy to config
What do you dislike about the product?
i would like more integrations, better knowledge base, easiest report generation
What problems is the product solving and how is that benefiting you?
incident management , project management
Riccardo F.
Efficient Ticketing System with Great AI Features
Reviewed on Jan 28, 2026
Review provided by G2
What do you like best about the product?
I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency.
What do you dislike about the product?
I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave.
What problems is the product solving and how is that benefiting you?
I use HaloITSM for our ticketing system to log all IT break/fix tickets from employees. It is simple to set up, easy to use, and helps create documentation for common problems. The AI helps us figure out trending data.