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    Amazon Connect Blink Device Integration by Digiclarity

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    Sold by: Digiclarity, LLC 
    Enable real-time call notifications using USB blink devices integrated with Amazon Connect to support high-noise environments and visual priority alerts.

    Overview

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    Digiclarity provides a specialized solution for integrating USB-based blink devices (Blink1Control - thingm) with Amazon Connect, enabling real-time visual notifications for incoming calls, chats, and high-priority contacts in CCP.

    This service is ideal for noisy call center environments or agents who rely on visual cues rather than audio alerts in CCP.

    Blink1Control - thingm: https://blink1.thingm.com/blink1control/ 

    Our implementation supports:

    • USB Plug-and-Play Device Integration Simply connect the supported blink device to the agent’s workstation; no additional drivers required.
    • Real-Time Event Triggers from Amazon Connect Calls, chats, or routing events trigger the blink device through a lightweight desktop app or browser extension.
    • Color-Coded & Pattern-Based Alerts Define different blink patterns or colors based on call priority, customer tier (e.g., VIP), or queue type.
    • Customizable for Multiple Scenarios Configure unique behaviors for: Incoming calls, Queue wait thresholds, Supervisor alerts, Callback requests, Low-Impact Client Application

    Lightweight desktop agent or browser-based agent UI connects securely with Amazon Connect APIs.

    Highlights

    • Digiclarity has implemented Blink Device integrations for high-traffic, noise-prone call centers where agents need a more effective visual cue system. This solution is deployed in production across industries with demanding support SLAs.
    • Visual Call Notifications for Noisy Environments - Enhance agent awareness with blinking lights for incoming calls and critical events.
    • Priority-Based Color & Pattern Alerts - Use color codes and blink patterns to signal customer priority or escalation levels.

    Details

    Sold by
    Digiclarity, LLC 
    Categories
    Implementation 
    Contact Center 
    Delivery method
    Deployed on AWS
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