QAissist - Speech IVA for Outside Sales

QAissist for Outside Sales is a transformative solution powered by AWS that enables organizations to effectively manage customer interactions by automating both routine inquiries and complex tasks.

Our implementation focuses on optimizing operational efficiency, minimizing dependency on inside sales and customer support teams, and allowing them to concentrate on high-value activities. By leveraging AWS services such as Amazon Lex for advanced conversational AI and Amazon Connect for integrated contact centre solutions, QAissist facilitates context-aware interactions that enhance customer experiences and drive service excellence.

Key Deliverables:

• Customized Workflow Automation: We design and implement tailored workflows that automate routine inquiries and complex tasks, aligning with your business objectives and operational requirements.
• Integration with AWS Services: Our implementation utilizes Amazon Lex for natural language processing, enabling smooth, human-like conversations, and integrates with Amazon Connect to manage customer interactions efficiently.
• Management of Complex Processes: We configure the IVA to handle intricate processes such as order fulfillment and product recommendations, allowing for seamless customer interactions without human intervention.
• Real-Time Performance Monitoring: Post-implementation, we provide tools for monitoring the IVA's performance, ensuring it meets your service standards and operational goals.
• Comprehensive Training & Support: Our team offers thorough training for your staff, equipping them with the knowledge to manage and optimize the IVA effectively after deployment.

Quantiphi is dedicated to providing a tailored implementation of QAissist that seamlessly integrates with your existing processes. We work closely with your teams to ensure the solution meets your specific operational needs, maximizing the benefits of automation throughout your organization.