Sold by: Fielo
Deployed on AWS
Free Trial
AWS Free Tier
Motivate customers and partners to purchase more, perform better and deepen their engagement with AI-powered incentivization.
4.5
Overview
Fielo helps you drive greater engagement, performance and revenue from your customers and partners, with AI built into every step of the journey.
Incentivize core KPIs like revenue while encouraging the behaviors that lead to those outcomes: learning, event participation, social media interaction, feedback and reviews. Motivate with a simple "do something, get something" approach, or gamify it with multistep challenges, time-based rewards, and tiered progression with real-time upgrades.
Launch faster with Loyalty Designer, Fielo's AI that helps you ideate and build a tailored loyalty program in a fraction of the time, reducing time-to-launch by up to 70%. Then configure and refine incentives and segments through natural conversation with Incentive Copilot and Segment Copilot, no data model knowledge required.
Ensure relevancy through robust segmentation and personalized rules, while Autonomous Incentive Management continuously monitors performance and applies optimizations automatically, or flags them for your approval.
Finally, stay on top of results with Program Copilot for interactive performance reviews and incentive comparisons, on-demand Performance Summaries with actionable recommendations, and an AI Weekly Digest delivered straight to your inbox, so intelligent next steps are never more than a glance away.
Highlights
- Drive performance and revenue by incentivizing key behaviors and KPIs across your customer and partner networks, and launch faster with the AI-powered Loyalty Designer.
- Engage members through personalized, gamified challenges, tiers and time-based rewards, all configured through natural conversation with Fielo Copilot.
- Optimize continuously with Autonomous Incentive Management, on-demand Performance Summaries and an AI Weekly Digest to keep your strategy sharp.
Details
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Deployed on AWS
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Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Essentials | Ideal for brands seeking a comprehensive feature set to accelerate revenue growth. Includes 500,000 members, 200,000 annual transactions, and basic onboarding. | $168,000.00 |
Dimensions summary
This listing offers one pricing option: Essentials (Units). You buy it as a contract with a set quantity of units. The plan bundles fixed capacity limits into a single package. It includes 500,000 members, 200,000 annual transactions, and basic onboarding. Pricing does not break out separate charges for members, transactions, or setup. Instead, these caps define the scope covered under the single contract. You commit to this capacity for the term, and the unit quantity is configurable when you purchase.
Top-of-mind questions for buyers
A member is a customer account enrolled in your loyalty program. A transaction is a recorded activity, such as a purchase or point-earning action, processed by the loyalty engine during the year. The plan covers up to 500,000 members and 200,000 annual transactions under one contract.
The Essentials (Units) plan defines fixed limits of 500,000 members and 200,000 annual transactions. To cover higher volumes, you configure a quantity of units when purchasing. For needs beyond the plan's scope, contact Fielo for a scoped quote based on your program size.
The plan includes basic onboarding. Implementation costs like one-time setup, data migration, and integration work are separate from the subscription. Those fees depend on program complexity and your existing systems. Contact Fielo to scope implementation for your specific needs.
www.fielo.com+1
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Vendor refund policy
See Terms of Service: https://www.fielo.com/termsofservice
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Standard online support is provided Monday through Friday, 8am to 4pm EST. Premium support packages are available.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Mauricio M.
Is good but it have opportunity as better
Reviewed on Oct 05, 2023
Review provided by G2
What do you like best about the product?
I think of principal upside of Field is the Knowhow about loyalty business
What do you dislike about the product?
in my opinion their process of technology have opportunity as better
What problems is the product solving and how is that benefiting you?
Fielo help us manager the loyalty program whit us clientes
Automotive
Great platform for Loyalty
Reviewed on Aug 15, 2023
Review provided by G2
What do you like best about the product?
Fielo greatly contributes to our business in accomplishing our desired objectives, as it enables us to manage our incentives and loyalty program more efficiently.
What do you dislike about the product?
Configuring promotions/rules with different SKUs may be challenging due to repetitve process.
What problems is the product solving and how is that benefiting you?
Fielo is helping us to boost sales, get to know our customers and drive loyalty & engagement.
JULIO Q.
Fielo review Aug 2023
Reviewed on Aug 13, 2023
Review provided by G2
What do you like best about the product?
Fielo is very friendly to use. It is possible to configure all the loyalty program rules alone (with no IT involvement). It is algo very complete.
What do you dislike about the product?
The infrastructure price, specially storage, is very expensive.
What problems is the product solving and how is that benefiting you?
Fielo is helping us to serve several clients with a Loyalty Program Mgmt service.
Building Materials
Great motor for a complete Loyalty Program
Reviewed on Aug 02, 2023
Review provided by G2
What do you like best about the product?
Integration with CRM and ERP systems, like SAP and Salesforce
What do you dislike about the product?
Limited frontend flexibility - needed Adobe to create a super Customer Experience
What problems is the product solving and how is that benefiting you?
Fielo is helping to create a great customer experience with the new Loyalty Program
Retail
Fielo is a powerful loyalty engine natively on Salesforce Sales & Service Cloud
Reviewed on Jun 08, 2023
Review provided by G2
What do you like best about the product?
- Fielo offers the best fit for Salesforce eco-system since this loyalty engine is natively on Salesforce
- Configuration options are considered very simple
- Fielo team provides great services (they are mostly in different timezones to us but will make themselves available)
- Configuration options are considered very simple
- Fielo team provides great services (they are mostly in different timezones to us but will make themselves available)
What do you dislike about the product?
- Fielo may be restricted to some of the more classic types of loyalty programmes and not as innovative as other newer loyalty products in the market.
- Certain setup requires Salesforce Admin to perform the configuration, and business users are not permitted to make the changes.
- Certain setup requires Salesforce Admin to perform the configuration, and business users are not permitted to make the changes.
What problems is the product solving and how is that benefiting you?
Fielo offers our company's retail brands a full scale loyalty program and currently it is serving its purpose. Our marketing team can also perform promotional activities and come up with a promotional calendar and things are working pretty well!