Application Managed Services: AWS-Hosted OpenText Extended ECM

Hayes Information Services provides information management consultancy, process optimisation, and information application support services (functional and technical) across a wide range of industry sectors, specialising in Energy and Resources.

Our full suite of services:

• Enterprise Content Management
• Engineering Document Control
• Records Management Services
• Applications and Systems Support
• Digitisation and Automation
• Strategy and Stewardship
• Cloud Services
• Organisational Change Management
• Project Management
• AWS Platform and Architecture Support

Hayes IS locally implements, manages, and supports Enterprise Content Management (ECM) critical business applications, with the highest levels of service, delivered by extremely experienced consultants at reasonable rates.

We understand content management systems need to work well, simply integrating into your business, so they are used and accepted, or the investment is wasted. Our Application Managed Services for AWS-Hosted OpenText Extended ECM offers 24x7 technical and functional support services to ensure systems perform optimally and assist workers with daily operational and functional challenges to ensure compliance and high levels of productivity. Our AWS certified consultants help you to ensure your AWS environment is designed and configured to meet your business needs leveraging native AWS services such as Amazon S3, Elastic File System (EFS) or Aurora PostgresSQL to optimise availability, performance and cost. We are a Gold OpenText partner and reseller delivering unmatched levels of technical and functional support services, 24x7. A highly regarded and experienced management and technical consulting team with a proven track record in stakeholder management and service delivery, we are able to multitask with strong communication skills and a relentless focus on customer service. Our experience and cross-functional training allow us to perform all ITIL and project-related activities with low overheads.

We aim to attract and continually invest in the most talented technical and business-focused people delivering value and outcomes to provide unparalleled levels of service flexibility to our clients. We have an agile approach to managing our customer requirements and continued investment in intellectual capital.

We take pride in achieving positive outcomes for customers by demonstrating our core values.

Innovation - finding a better way of doing something

Transparency - lack of hidden agendas and conditions, accompanied by the availability of full information required for collaboration, cooperation, and collective decision-making

Accountability - the acknowledgment and assumption of responsibility for actions

Determination - simply not giving up. No matter how hard things get, or how badly you want to

We will achieve our goals and unlock the value of your most significant business asset: Information.