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Our AI Customer service empowerment suite is designed to enhance customer relations by providing efficient and real time support through chatbots. Leveraging web scraping and knowledge base (RAG) capabilities, the suite equips customer service teams with the tools they need to respond to inquiries quickly, accurately, and effectively.
Overview
The customer service empowerment suite offers an AI solution for companies seeking to enhance their client relations through improved automation and smarter responses. This AI driven solution integrates web scraping (web to chat) and document-based knowledge retrieval (RAG) to provide customer service teams with up to date, comprehensive information. The AI assistant scrapes relevant web data and uses internal knowledge bases to ensure that clients´ queries are answered with precision and relevance. The solution can be customized to match specific needs of the business, ensuring that the responses align with company´s offerings. By streamlining the query resolution process the suite reduces response times, increases customer satisfaction, and allows customer service teams to focus on more complex tasks.
AWS Services • CloudFormation • S3 • Lambda • API Gateway • Fargate • ECR • EventBridge • Aurora • Elastic Beanstalck
Highlights
- Intelligent Information Retrieval: Combines web scraping capabilities with knowledge base (RAG) integration to provide customer service teams with real-time, comprehensive information from both external sources and internal documentation.
- Business-Specific Customization: Fully tailored to your company's unique offerings and requirements, ensuring all automated responses align with your products, services, and brand voice while meeting customer expectations.
- Enhanced Service Efficiency: Streamlines customer support by automating information retrieval and delivery, enabling faster response times and improved accuracy while allowing service teams to focus on complex customer interactions.
Details
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Pricing
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