AllCloud Call Center Intelligence powered by AWS AgentCore

AllCloud Call Center Intelligence transforms customer experience analytics by combining AWS AgentCore Runtime with intelligent agent coordination to analyze every call in real time. The platform automatically transcribes conversations, evaluates sentiment, classifies intent, and scores agent performance—turning unstructured audio into actionable insights. Built on AWS-native services such as Amazon Transcribe, Bedrock, and SageMaker, the solution enables real-time coaching alerts and proactive escalation handling, allowing supervisors to intervene within 30 seconds of sentiment deterioration. It supports both live streaming and batch analysis, ensuring consistent monitoring across all customer interactions. Designed for contact centers in financial services, insurance, healthcare, and retail, the architecture scales effortlessly from hundreds to millions of calls while maintaining enterprise-grade compliance and data protection. Integrated dashboards provide trend analytics, agent performance metrics, and compliance scorecards—helping organizations enhance service quality and reduce churn. As an AWS Premier Partner, AllCloud helps enterprises modernize contact centers with advanced AI automation, achieving 100% call coverage, 50% improvement in first-call resolution, and 90% reduction in manual review time.