Sold by: IBM SoftwareÂ
For Customers purchasing IBM Maximo Application Suite (MAS) SaaS Premium edition (a pre-requisite), including Maximo Real Estate & Facilities (MREF), IBM Technology Expert Labs (TEL) is augmenting and extending the Site Reliability Engineering (SRE) team to deliver this service. IBM TEL is providing assigned personal as part of the SRE delivery for the client. Working closely with the customer, IBM TEL's deeply product oriented technical consultants will perform specified SRE activities for the ongoing maintenance and management of their MAS application , these includes items such as ticket management and patches.
Overview
IBM Technology Expert Labs (TEL) technical, product oriented subject matter experts will help your organization by assisting your technical team with day 2 operations by performing specified SRE activities for the ongoing maintenance and management of their MAS application.
Key Activities to be performed may include:
- Regular cadence calls
- Implementation support – troubleshooting, debug, resolving access issues
- Installation of LA (Limited Availability) Fixes / Debug classes
- System Configuration changes
- JMS queue set up / updates
- Performance issues – assist with investigation
- Environment reviews – applying recommended practices
- Scheduling of maintenance for security and other patches
Outcomes Desired may include:
- Reduced time-to-value
- Reduced operational costs
- Allows clients to focus on business priorities
Note: This service is only valid for customers purchasing MAS SaaS Premium edition. This service must be be purchased at the same time the customer is purchasing MAS SaaS Premium edition and reside on the same order (mandatory) as MAS SaaS Premium edition.
Highlights
- Value Proposition: While most professional services organizations may focus on broader consulting services, IBM Technology Expert Labs have deep, product related skilled resources who will help you secure, and scale your data sources for your analytics needs and make it simple for you to use. You will learn from our best practices and multitudes of global engagements and be able to run demanding analytical workloads across fully managed AWS cloud or hybrid cloud environments.
- This private offer for our remote delivery professional services VIA AWS is ONLY available at this time in: Australia, Brazil, Canada, France, Germany, Netherlands, Switzerland, UK, and USA.
- This "Implement" category of offerings for Maximo Application Suite Premium Edition Operational Services varies based on the "MAS SaaS Monthly AppPoints" and "Resource Units" required. Please see detailed table on pricing structure in the Service Description. IBM sales representative can help you with sizing. Please see "Support" details.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Customers may request to book a free briefing (up to 1 hour) by contacting the email below in addition to inquiring for a meeting to discuss any pre-requisites required to perform this professional services offering.
Please reach out for more details: expertlabsecosystem@ibm.comÂ
Software associated with this service
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