Retail Assistant Powered by Bedrock: AI Copilot for Stores & E Commerce

Retailers face growing challenges in managing omnichannel sales, customer service, and store operations. Traditional chatbots and BI dashboards fall short, they’re siloed, rigid, and often fail to deliver meaningful experiences at scale.

Retail Assistant Powered by Bedrock changes that. Built on Amazon Bedrock, this GenAI powered assistant can understand, respond, and take action across customer and operational touchpoints. Whether it’s guiding a shopper online, supporting a store associate, or generating real time sales insights, this AI copilot reduces friction and accelerates revenue growth.

The solution is delivered in 4 weeks as a professional services engagement, covering integration, deployment, training, and AWS native optimization.

Key Capabilities

1. AI Powered Customer Support Answer product, order, and return queries with Bedrock powered natural language responses.
2. Personalized Shopping Recommendations Generate tailored product suggestions and upsells in real time, increasing average order value.
3. Store Associate Copilot Enable staff to query inventory, promotions, and policies instantly via AI driven assistance.
4. Omnichannel Integration Seamlessly connects with POS, ERP, e-commerce, and CRM systems to unify customer experiences.
5. Operational Intelligence Provide managers with real time dashboards and predictive insights on sales trends, inventory, and customer engagement.

This solution is fully AWS-native and leverages Amazon Bedrock for foundation models for GenAI powered assistant, Amazon S3 for secure storage for product, customer, and order data.