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Cutting customer support costs and speeding up resolution times is the core of the Gen AI Support Starter Kit. By automating responses, predicting issues before they escalate, and streamlining data access, your support team can resolve cases faster with fewer resources. At the same time, customers benefit from always-on, personalised engagement, and your business gains insights to improve future products and services.
Overview
The Gen AI Support Starter Kit helps organisations reduce support costs and accelerate resolution times by deploying AI-driven customer service tools on AWS. Built to scale, the solution combines generative AI with IoT analytics and knowledge base integration, enabling proactive, personalised, and always-on customer engagement. By streamlining responses and predicting issues before they escalate, support teams can operate more efficiently while improving customer satisfaction.
This solution delivers clear benefits: lower support overheads, faster ticket resolution, and predictive support that prevents problems before they occur. Customers receive a seamless, personalised experience while your business gains data-driven insights to improve future products, services, and support journeys. Tailored consulting ensures the kit is adapted to your brand, tone, and existing systems, giving you a solution that drives measurable impact.
The Gen AI Support Starter Kit leverages AWS services including Amazon Bedrock, Amazon SageMaker, Amazon Lex, and Amazon Connect, as well as integration with AWS IoT Core and Amazon Kendra. These services ensure secure, scalable, and cost-efficient deployment of generative AI-powered support, aligned with AWS best practices.
Highlights
- Cut Support Costs: Reduce overheads with AI-driven automation and faster case resolution.
- Proactive, Predictive Support: Anticipate and address issues before they impact customers.
- Personalised Experience: Deliver always-on, branded interactions that improve satisfaction and loyalty.
Details
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Delivery method
Deployed on AWS
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