Sold by: Thoughtworks, Inc.
Technological innovation is rewriting the rules of engagement at breakneck speed. AI and GenAI are setting new standards for hyper-personalized customer experience, yet many businesses are stuck with legacy systems and fractured operations. The result? Many companies could vanish in the coming years. Don’t be one of them.
Thoughtworks helps you bridge the gap between business and IT, empowering your teams to deliver extraordinary customer experiences. With cutting-edge product thinking, platform engineering and agile strategies, we bring scalable, high-impact customer-centric solutions to life. Think big. Start small. Deliver value.
Overview
We help organizations transform customer experience into a strategic asset, not just a touchpoint. By combining AI, platform engineering, and product thinking, we design, build, and continuously refine CX solutions that drive engagement, retention, and revenue growth. Leveraging AWS technologies, we ensure robust and scalable foundations for these initiatives.
Outcomes:
- Comprehensive CX Strategy: Customized to business needs, comprising research insights, value canvas, prioritized ideas, a future state journey and value map. Technical landscape recommendations incorporating Amazon Q, Amazon Bedrock Agents and Amazon SageMaker
- Design and development of digital platforms: Ensuring customer-centric experiences built around Amazon Connect
- Continuous refinement of CX solutions: Utilizing the full range of AWS cloud capabilities to remain agile and adaptive.
Engagement options and example timelines:
- AI-powered Digital Product Workshop (3-5 hours) - Workshop to collaboratively explore the existing customer experience and identify the right opportunities for AI, helping to explore generative AI and AI opportunities to enhance customer value and operational efficiency
- CX Vision (6 weeks) - In depth user research, analysis and synthesis to uncover opportunities and shape a holistic CX Vision, gaining an understanding of customers, evolving the brand to meet their needs.
- CX Strategy (8-12 weeks) - Deeper understanding of opportunity space, CX vision, define compelling high-value CX initiatives and provide an actionable roadmap, providing a clear, strategic path forward—helping deliver seamless, meaningful interactions across all touchpoints.
- CX Design & Build (3-6 months) - Rapidly test CX opportunities in parallel to delivery, to implement unified de-risked customer experiences across touchpoints and workstreams, realizing the CX vision while building scalable product platforms that can enable new technologies and experiences to adapt over time.
- CX Evolution (6-24 months) - Rapidly validate/invalidate experiences, product or feature through data in parallel to delivery, to feed a strategy/product roadmap, evolving experiences to meet ever-changing customer and business needs.
Transform your customer experience into your biggest asset. Contact us today to start your journey towards unparalleled customer engagement and business growth.
Highlights
- Enhanced customer engagement, leading to increased retention: Utilize AWS Analytics Services combined with Amazon Personalize to deliver tailored experiences based on advanced customer insights. Foster loyalty through seamless and intuitive interactions supported by Amazon Connect.
- Advanced Technologies: Integration of Amazon Sagemaker and Amazon Forecast for predictive analytics.
- Revenue Growth: Significant improvement in customer interactions and engagement translates into higher revenue. AWS cloud infrastructure provides reliable and scalable support to meet growing demands.
Details
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Delivery method
Deployed on AWS
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Pricing
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