Annual Elastic Managed Engineering Support - 20 Hours Per Month

This professional service provides dedicated access to a Certified Elastic Engineer for 20 hours per month. It’s ideal for teams using Elasticsearch who need hands-on, expert support without hiring in-house. Whether launching a new cluster or maintaining a production environment, this service ensures your deployment is secure, efficient, and scalable.

Key Features and Benefits:

• Certified Expertise – Work directly with an Elastic Certified Engineer who acts as an extension of your team.
• Flexible Monthly Engineering – Allocate your 20 hours/month across architecture planning, performance tuning, troubleshooting, or implementation support. Production-Grade Optimization – Receive tailored guidance for indexing, scaling, query performance, monitoring, and fault tolerance.
• Fully Remote Delivery – All services are delivered remotely via Slack, video conferencing, and ticket-based collaboration tools.
• Proactive and Ongoing Support – Gain continuous improvement recommendations and roadmap insights aligned to your business goals.

Common Use Cases:

• Deploying or scaling Elasticsearch clusters in AWS
• Troubleshooting performance and stability issues
• Optimizing index and shard strategies
• Implementing data retention and lifecycle policies
• Migrating Elasticsearch workloads to AWS
• Securing Elastic deployments with best practices

Pricing Information:

• Flat-rate pricing for 20 hours of engineering support per month.
• Additional hours available upon request.

Service Level Agreement (SLA):

• Initial response time: within 1 business day
• Scheduled sessions and engineering calls as needed
• Dedicated monthly time allocation of 20 hours (non-carryover)

Onboarding Process:

After subscription, customers will be contacted within 1 business day. A kickoff call will be scheduled to define goals, access needs, and preferred communication channels. A dedicated Elastic Certified Engineer will then begin supporting your team directly.