Atlassian Platinum Partner: Enterprise ITSM & Support Services

Realize Atlassian’s Open DevOps and System of Work with Rovo AI through Plateer, and maximize the value of ITSM with Jira Service Management (JSM). Plateer is Korea’s longest-standing and largest Atlassian Platinum Partner, going beyond simple license sales and technical support to deliver optimized Atlassian solution strategies aligned with your business goals.

Based on over 650 successful customer cases and deep understanding of enterprise environments in Korea, we promise stable operations and continuous service innovation.

Atlassian is committed to helping every team unleash their full potential, and has been supporting teams in achieving ambitious goals for over 20 years.

Atlassian ensures all team members stay aligned, share information, and work smartly to minimize unnecessary tasks and focus on delivering valuable product improvements quickly.

Strategy Collection: Designed for leadership teams, includes Focus, Trello, and Jira Align. Helps secure strategic visibility, allocate resources, and track progress on large-scale initiatives. Teamwork Collection: Designed for all teams, includes Jira, Confluence, Loom, Guard, and AI agents. Supports goal-oriented collaboration, knowledge sharing, and AI utilization.

With Jira, teams can plan and track work using Scrum/Kanban boards, calendar and list views. AI recommends subtasks and summarizes real-time progress through dashboards.

Key Service Features: Enterprise-level Technical Support (Atlassian Enterprise Support): Comprehensive consulting and optimization across the entire Atlassian product line by skilled Atlassian engineers who deliver fast and accurate support.

Atlassian supports an Open DevOps environment and integrates data from multiple solutions through the Teamwork Graph to provide meaningful insights. It also integrates with third-party apps. Enterprise-grade infrastructure ensures reliable data privacy protection. Basic AI features are included and can be extended through collection and platform apps.

Managed Service Support (Atlassian Managed Service): 'Plateer' provides managed services by Atlassian-certified engineers. We also offer ticket-based daily support, custom interfaces, migration, and remote operation support according to customer needs.

ITSM Transformation Consulting: We help build standardized ITIL-based processes using Jira Service Management (JSM), formulating and executing strategies that tightly connect Dev and Ops to maximize enterprise-wide service management efficiency.

Customized Training and Adoption Support: After implementation, we provide tailored training programs to ensure users can fully leverage all functionalities, supporting your continued success.

Purchase Plateer’s proven expert services through AWS Marketplace using your existing AWS budget and accelerate your digital transformation journey.