Gen AI Operational Bots for Retail and Manufacturing

Addressing complex and dynamic customer queries and demands with quick personalized service is an uphill task for most retail and manufacturing organizations. To address some of these challenges, most organizations are forced to design and deliver manageable IT services that are within budget constraints while also meet customer needs.

Some key Gen AI driven Autonomous IT Ops solutions we have built for retail and manufacturing clients help streamline incident and service request management, automate repetitive tasks, and provide advanced analytics & insights for continuous improvements.

These processes are governed by a Responsible first AI approach – Including features like PII Masking, Moderation & RBAC capabilities.

Ready Assets within ITSM Domain that are in production and can be modified on need basis.

Integration with industry tools, & LLM service provider based on complexity & requirements.

Sample Bot Creation and Benefits:

IT Ops Support Engineer Assist Bot

Customer self-service

Customer issue related info collection and summarization

Key benefits:

Quicker ticket resolution time and better resource allocation

Reduced AHT (avg. handling time) for customer support call from 10 mins to 7 minutes.

Improvement in agent utilization rate by up to 85%.

Improvement in call resolution rate by up to 75%.

Improved Net promoter score (NPS) by up to 15%

Reduction in call drop rates.

Solution selling proposition