Sold by: BizCloud Experts
Reimagine customer service using AI-enhanced, cloud-native contact center solutions powered by Amazon Connect. BizCloud Experts helps you design and deploy intelligent, scalable, and personalized experiences by combining Amazon Lex, Lambda, Bedrock, and integrations with your enterprise systems.
Whether you're building smart IVRs, deploying voice bots, or integrating CRM co-pilots, our AWS-certified team ensures a rapid transformation with lower TCO and future-proof scalability.
Overview
From Scripted Flows to Smart Conversations
BizCloud Experts’ GenAI-ready contact center solutions go beyond lift-and-shift. We help you build a contact center that understands context, adapts in real-time, and delivers personalized service at scale. We start with a discovery workshop, followed by a Proof of Concept showcasing advanced integrations such as:
- Intelligent IVRs with Amazon Lex + Bedrock
- Real-time routing decisions using Lambda
- Smart Assistants powered by LLMs for agents and customers
- CRM-integrated workflows with Salesforce, Zoho, or custom apps
- Analytics dashboards tied to live KPIs + customer sentiment
- AI-generated summaries, agent assist tools, and knowledge retrieval
What We Deliver
- GenAI-Driven Use Case Mapping – Define and prioritize automation and personalization opportunities
- Proof of Concept Build – Create a working demo aligned to your customer journey goals
- Custom Smart Contact Flows – Lex/NLU integrations, fallback logic, and dynamic workflows
- CRM + Data Integration – Deep connections with CRMs, data lakes, and business logic systems
- Production-Ready Environment – Deploy secure, scalable Amazon Connect architecture
- Smart Assistant Configuration – Bedrock-powered bot deployment, agent co-pilot setup
- Analytics & Continuous Improvement Plan – KPI dashboards and feedback loops
Why BizCloud Experts?
- AWS Advanced Consulting Partner with deep Amazon Connect + Serverless + AI expertise
- Real-world experience deploying AI assistants, intelligent IVRs, and contact center modernization
- Dedicated to helping businesses evolve from support-driven to customer experience-led
Outcomes You Can Expect
- Reduced Average Handling Time (AHT)
- Faster onboarding with AI agent assistance
- Increased CSAT via tailored, AI-powered interactions
- Reduced maintenance with modular, serverless architecture
Highlights
- Smart Contact Center Framework - Amazon Lex, Polly, Bedrock, and Lambda-powered orchestration, CRM & ticketing integration (Salesforce, Zoho, HubSpot), Data lake access + real-time decision-making
- AI-Enhanced Agent & Customer Experience - Intelligent routing and AI-driven summaries, Contextual follow-ups and personalized flows, Smart IVR Starter Kit with GenAI capabilities
- Fast Start Program - POC within days, Production environment in under 4 weeks, 30-day post-deployment support
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Experts from BizCloud Experts are here to guide you through every phase—from your initial consultation to assessment delivery. We combine deep AWS expertise with a structured approach to help you get the most out of your cloud environment—when and where you need it.
For support inquiries, contact us via:
Email: support@bizcloudexperts.com Phone: (214) 206-8976 Contact Us.