Sold by: iCXeed, IncÂ
AI-enabled advanced contact centre interaction analytics. Easily identify emerging customer trends and friction points. Understand contact centre performance by customer intent. Cognitive precision management of your customer service experience ecosystem.
Overview
Cognitive Customer Experience Intelligence
Unleash the advanced analytics and intelligence from data in your Amazon Connect data lake and with Contact Lens conversational analytics. Made available through Amazon Quick Sight or Power BI, experience the power of AI-enabled contact centre interaction insights. Easily identify emerging customer trends, customer sentiment, friction points, and service team performance by customer intent. Further, unlock insights that quickly identify product, process, technology, or training opportunities to improve the customer experience for your brand and gather data that allows you to quantify impact and build intelligent business cases for service experience improvement that deliver a quick ROI. It is cognitive precision management of your customer service experience ecosystem. A full analytics and intelligence suite providing:
- Customer service intent insights
- Knowledge & training gaps
- Agent performance coaching & recognition
- Process optimisation identification
- Self-service fine-tuning
- Service team tool improvements
This is cognitive CX in action – using analytics, AI, and automation to help your business work smarter and optimise.
Your trusted partner to deliver:
- Customer intent, issue, outcome, and sentiment trending
- Data intelligence & analytics
- Best practice advisory & ongoing optimisation
- Customer intent insights & trending
- Cognitive business process innovation
Business process innovation:
- Advisory guidance on contact centre data insights
- Best practice customer experience optimisation
- Leverage 65+ years founders' expertise
- Stay current on latest AWS releases and use cases
- Advanced analytics & CX optimisation
Highlights
- Industry leading customer experience trending & insights
- 65+ years founder cognitive CX expertise
- Customer experience analytics & intelligence
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Implementation support:
- Our analytics package is dependent on the following enabled services: Q for Quicksight, Quicksight, Athena, and NeptuneDB.
- Industry leading integrated conversational and interaction analytics
- People, process, product, technology assessment by customer intent
- Customised data integration available for more robust analysis
Ongoing analytics & optimisation
Our integrated managed service advisory guides you on insights within your data to help you optimize your overall customer service experience, so the interactions are more convenient and intuitive and deliver the most efficient resolution for the customer:
- Cognitive business process innovation advisory
- Governance approach cadence with iCXeed founders' oversight
- Dedicated support team
- For more info: accelerate@icxeed.aiÂ