Sold by: Crogl
Crogl Production Support provides dedicated technical assistance for organizations running the Crogl AI SOC platform. This service includes deployment support, platform health monitoring, integration troubleshooting across your SIEM, EDR, and ticketing systems, use case development, and ongoing optimization of Crogl's autonomous investigation capabilities. Available for on-premises, private cloud, and air-gapped environments, Crogl Production Support ensures your AI-driven security operations remain performant, current, and aligned with your organization's evolving threat landscape.
Overview
Crogl Production Support is a premium support service for organizations that have deployed the Crogl agentic AI security platform — the autonomous SOC solution that investigates every alert, hunts every threat advisory, and documents every action using your existing tools, workflows, and data. This service provides dedicated technical expertise to ensure your Crogl deployment operates at peak performance, integrations remain healthy, and your security operations team extracts maximum value from autonomous AI-driven investigation capabilities across your environment.
The service encompasses deployment assistance and environment configuration for on-premises, AWS private cloud, and air-gapped installations; ongoing platform health monitoring and troubleshooting; integration support for connected SIEMs (such as Splunk and Microsoft Sentinel), EDR platforms (such as CrowdStrike), data lakes (such as Databricks, Snowflake, and Amazon S3), and ticketing systems (such as ServiceNow and Jira); custom use case development and skill creation leveraging Crogl's built-in skill builder; knowledge base article development and documentation; and escalation management with Crogl engineering for complex technical issues. Crogl Production Support engineers work directly with your security operations team to diagnose deployment issues, develop new investigation workflows based on emerging threats and advisories, and optimize platform performance as your data environment evolves.
Crogl operates entirely within your environment — no data ever leaves your infrastructure. This service supports organizations deploying Crogl on AWS infrastructure including Amazon EC2, Amazon S3, and Amazon VPC, as well as hybrid and air-gapped configurations. Crogl integrates with AWS-native and third-party security services to deliver fully autonomous, auditable threat investigation and response documentation. Crogl Production Support is delivered by Crogl, Inc., the developer of the Crogl platform, ensuring direct access to the engineering team that builds and maintains the product.
Highlights
- Dedicated Technical Expertise for Autonomous AI Security Operations: Crogl Production Support provides direct access to Crogl's technical support engineers who specialize in AI-driven SOC platforms. Support includes deployment troubleshooting, integration health management across your SIEM, EDR, data lake, and ticketing stack, and ongoing platform optimization — ensuring your autonomous investigation capabilities remain fully operational.
- Full Deployment Flexibility with Data Sovereignty: Support covers all Crogl deployment models — AWS private cloud, on-premises, and fully air-gapped environments. Your data never leaves your infrastructure. Crogl Production Support ensures seamless operation across AWS services such as Amazon EC2, Amazon S3, and Amazon VPC alongside third-party security tools already in your stack.
- Custom Use Case Development and Skill Creation: Crogl Production Support engineers collaborate with your SOC team to develop new investigation workflows, build custom skills using Crogl's skill builder, and extend platform capabilities based on emerging threat advisories, evolving compliance requirements, and your organization's specific security operations needs.
Details
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Support
Vendor support
Reach out to the Crogl Support team: support@crogl.com .