Sold by: Wazuh Inc.
Wazuh Professional Support connects your team directly with Wazuh's engineers, turning open source flexibility into enterprise-grade reliability.
Overview
Wazuh Professional Support is a full portfolio of expert services built around your Wazuh deployment, from initial architecture through day-to-day operations, delivered directly by the team that builds Wazuh.
Architecture & Hardware Guidance: Get customized recommendations for performance, scalability, and reliability, tailored to your environment.
Proactive Health Checks & Expert-Led Upgrades: Catch configuration drift and capacity issues before they become incidents, with upgrades guided by the engineers who wrote the software.
Custom Rules, Dashboards & Integrations: Get personalized security rules, dashboards, and third-party integrations fine-tuned to your detection and compliance needs.
Dedicated Customer Success Manager: Work with a named Wazuh advocate who aligns support delivery with your goals, not a rotating ticket queue.
Unlimited Support Portal Access: Open tickets anytime and get solutions from Wazuh's engineering team, with no per-ticket caps.
Follow-the-Sun Engineering Coverage: Get timely, high-quality service across time zones. Standard includes 8/5 coverage with a 4-hour response SLA; Premium includes 24/7 coverage for critical issues with a 2-hour response SLA, matched to how critical your environment is.
Highlights
- Get hands-on assistance deploying and tuning your Wazuh SIEM and XDR platform: architecture and hardware sizing, custom rules, dashboards, and integrations, so your team gets full advantage from day one.
- 24/7 coverage for critical issues with a 2-hour response SLA (Premium), or 4-hour response during business hours (Standard), delivered directly by Wazuh's own support engineers.
- Unlimited ticket volume through the Wazuh support portal, plus proactive health checks that keep your open source SIEM and XDR deployment healthy as it scales.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Wazuh provides technical support through the Wazuh support portal , where customers can submit support tickets and track their requests.
Wazuh Professional Support includes two plans: Standard (8/5 business hours, 4-hour response SLA) and Premium (24/7 support for critical issues, 2-hour response SLA), both with proactive health checks, expert-led upgrades, and custom rules and integrations included.
Note: Support portal access is provisioned upon purchase. If you don't yet have an active subscription and would like a custom quote, contact sales@wazuh.com to discuss your requirements and receive a private offer.
Software associated with this service
By Wazuh Inc.
Wazuh All-In-One. Includes Wazuh server, Filebeat, Wazuh dashboard and Wazuh Indexer