Professional Services on ILLUIN Suite

Our professional services team aims to help you to design, architecture and deliver your projects based on ILLUIN Technology products.

Professional services enable expertise for helping customers in deploying and running ILLUIN Suite assets on AWS:

• Dialogue is a powerful low-code platform that lets you design the dialog trees of your conversational agents, hybridizing them with powerful generative LLMs, integrate them with your IS, deploy them across all your channels, and supervise their activity. Dialogue is combined with Search which is a search engine capable of generating a synthesis in response to any question posed in natural language, by querying the documentary corpus of your choice, and citing its sources within the documents to the very last line!
• Doc Automation extracts data from all types of unstructured documents - invoices, identity papers, financial reports, legal documents, etc. - to automate system input, information control and document routing.
• Mail Automation enables Customer Services to automate the processing of high-volume e-mails: from intelligent routing to response generation, including the extraction, reprocessing, control and integration of message data and attachments into the IS.
• Voice Parser is a conversational assistant dedicated to sales reps and call center agents, capable of transcribing voice conversations, extracting key information from them and entering it into the CRM (or other) in real time!
• Speech Analyzer uses GenAI to analyze customer interactions from multiple sources (conversations, verbatims, reviews...) with granularity ranging from the whole to the individual conversation.
• nAIxt is a powerful low-code multimodal AI orchestration platform that enables you to hybridize different AI approaches and models to implement and industrialize your most complex customized use cases, either independently or with our teams.