Sold by: AccentureÂ
The Accenture CCE CCaaS solution centered on Amazon Connect helps clients to migrate legacy contact centers to the cloud and provide their customers with best of breed omnichannel experiences.
Overview
The CCE CCaaS solution provides end-to-end assessment, consulting, design, development, delivery, and maintenance services as well as software assets, like the Unified Agent Portal agent experience, to enable rapid transformation and allow clients to choose the help they need most from proof-of-concept to full-scale production applications. CCE provides expertise in Amazon Connect and associated AWS AI, generative AI, and customer engagement services as well as CRM, WFM, reputation validation, and other vendor integrations to AWS solutions that enhance the total CCaaS experience.
Highlights
- Enables faster time-to-market for personalizing services through proven accelerators that drive revenue growth, CSAT improvements, and decreased OpEx.
- Ensures future-proofed delivery and value-based outcomes to provide an integrated ecosystem delivering enhanced workforce efficiencies and reduced time to innovation.
- Provides powerful AI enhancements based on AWS that enhance human efficiency, reduce organizational friction through task displacement, and increase customer engagement by eliminating redundant information pulls and increased self-service.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Contact seller for support: acn.apn@accenture.comÂ