Comprehensive customer verification: Customers are verified at every interaction by collecting and continually analyzing their unique user profiles consisting of online biometric actions, behavioral patterns, device data, account behavior, geolocation, and more.
Hybrid AI: Customer's unique user profiles are analyzed, updated, and verified at every interaction with hybrid AI technology that enables you to really know your user and protect them during every session.
Highlights
Comprehensive customer verification: Customers are verified at every interaction by collecting and continually analyzing their BIonicIDTM consisting of online biometric actions, behavioral patterns, device data, account behavior, geolocation, and more.
Hybrid AI: Customer BionicIDs are analyzed, updated, and verified at every interaction with hybrid AI technology that enables you to really know your user and protect them during every session.
Active defense: Stop ID-stealing malware or phishing attacks instantly. Prevent users from being manipulated into compromising their credentials. Protect customers from Remote Access Trojan session hijacking automatically via step-up authentication or automatic session logoff actions.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You buy this account monitoring product as a contract priced by tier. Each tier maps to a ceiling on the number of Active Users you monitor. Tier 1 covers up to 100,000 Active Users, Tier 2 up to 150,000, and Tier 3 up to 250,000. You pick the tier that fits your expected user volume. Every tier includes an implementation fee that covers two channels, Web and Mobile. Pricing scales with the size of your monitored user base rather than by usage, so a wider Active User count moves you to a higher tier.
Top-of-mind questions for buyers
What counts as one Active User for billing purposes?
An Active User is a monitored identity whose sessions the product tracks across the customer journey. The product monitors device, behavioral, and threat signals for each user through their banking sessions. Your tier caps the number of these monitored users, not the number of transactions or sessions per user.
What happens to my cost if my Active User count exceeds my tier ceiling?
Each tier sets a firm ceiling: Tier 1 up to 100,000, Tier 2 up to 150,000, Tier 3 up to 250,000 Active Users. Crossing your ceiling moves you to a tier that covers the wider count. Contact the vendor to confirm how a mid-contract move is handled.
Does the implementation fee cover more than two channels?
Each tier includes an implementation fee that covers two channels, Web and Mobile. Coverage beyond these two channels is not stated in the pricing. Contact the vendor if you need additional channels included in your deployment.
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Vendor refund policy
Given the nature and scope of its services, Feedzai does not offer refunds. General contract terms apply and therefore Customers may be entitled to remedies.
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Buyers can expect comprehensive 24/7 support through multiple channels, including email, phone, and web portals (https://support.feedzai.com/hc/en-us). The support team is distributed around the world, enduring global coverage and prompt resolution of technical issues. All issues are recorded on Feedzai's support portal with clear escalation paths and response and resolution times. Additionally, Feedzai assigns a dedicated Customer Success Manager who works closely with clients, conducts regular business reviews, and organizes meetings to keep clients updated with the latest product features.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Digital Trust Account Monitoring is a SaaS/cloud-based solution that enables financial services and Fintech companies to reveal and respond to online identity impersonation and manipulation attacks from login to logout across every user interaction.
It addresses the critical challenge of identity in today's interconnected world, delivering a robust and frictionless customer authentication strategy. This solution safeguards customers against account takeovers, credential theft, and scams, ensuring both security and convenience.
Digital Trust Account Monitoring is a SaaS/cloud-based solution that enables financial services and Fintech companies to reveal and respond to online identity impersonation and manipulation attacks from login to logout across every user interaction.
It addresses the critical challenge of identity in today's interconnected world, delivering a robust and frictionless customer authentication strategy. This solution safeguards customers against account takeovers, credential theft, and scams, ensuring both security and convenience.
Feedzai IQ Score is an AI-native, network-derived risk scoring solution delivered via a single, flexible API. Designed as a light-touch entry point, it allows financial institutions to immediately leverage Feedzai global intelligence to combat rising fraud and scams. This eliminates the need for a complete platform overhaul. Institutions can use this solution as a primary defense system or to augment their existing systems with network-level insights, achieving a measurable reduction in fraud within weeks.
Feedzai IQ Score is an AI-native, network-derived risk scoring solution delivered via a single, flexible API. Designed as a light-touch entry point, it allows financial institutions to immediately leverage Feedzai global intelligence to combat rising fraud and scams. This eliminates the need for a complete platform overhaul. Institutions can use this solution as a primary defense system or to augment their existing systems with network-level insights, achieving a measurable reduction in fraud within weeks.
Feedzai, founded in 2011, is the only end-to-end AI-native platform that stops fraud and financial crime. Unlike traditional solutions, Feedzai is smart enough to stay ahead of criminals and flexible enough not to hold back banking innovation.
With Feedzai, Financial Institutions can know customers better than they know themselves, by creating individual risk profiles and advanced analytics to assess millions of data points with millisecond latency. Feedzai specializes in scalable solutions for Banks and Fintechs, enabling them to detect and prevent evolving threats such as scams, synthetic identity fraud, and account takeovers.
Feedzai is trusted by leading Financial Institutions to manage critical risk and compliance processes, safeguarding trillions of dollars of transactions while improving customer trust and protecting consumers.
Feedzai, founded in 2011, is the only end-to-end AI-native platform that stops fraud and financial crime. Unlike traditional solutions, Feedzai is smart enough to stay ahead of criminals and flexible enough not to hold back banking innovation.
With Feedzai, Financial Institutions can know customers better than they know themselves, by creating individual risk profiles and advanced analytics to assess millions of data points with millisecond latency. Feedzai specializes in scalable solutions for Banks and Fintechs, enabling them to detect and prevent evolving threats such as scams, synthetic identity fraud, and account takeovers.
Feedzai is trusted by leading Financial Institutions to manage critical risk and compliance processes, safeguarding trillions of dollars of transactions while improving customer trust and protecting consumers.
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