Xora Agentic AI Platform Assessment & Implementation Services

Xora Agentic AI Platform Professional Services helps enterprises move from fragmented AI experiments, disconnected data, and manual workflows to a governed, implementation-ready agentic AI operating model on AWS. This AWS Marketplace listing provides professional services. Xora suits enterprise and regulated environments requiring controlled data boundaries, evidence-based outputs, human review, and auditable decisions. Services may include assessment, design, configuration, implementation, and operational support relating to Xora modules such as Xora Observe, depending on the approved use cases and applicable SOW. No standalone SaaS subscription or software license is included unless expressly identified in the applicable Private Offer and SOW.

Professional services capabilities.

1. Agentic AI readiness assessment. Assess use cases, data and evidence readiness, and workflow risks.
2. Target-state architecture and operating model. Define the AWS architecture, integration patterns, governance and security controls, and data and knowledge boundaries.
3. Knowledge and evidence foundation. Design governed artifact memory, source/evidence and prompt/template registries, and agent-output review.
4. Workflow and artifact governance. Define how approved artifacts, inputs, decisions, gates, and changes are governed across teams and systems.
5. Xora Observe assessment and implementation. Assess, design, and implement governed observability and AI-assisted operations. Services may include integrating approved logs, metrics, events, alerts, tickets, and runbooks; developing service-health dashboards; supporting alert correlation, enrichment, and prioritization; enabling evidence-backed investigation and root-cause analysis; producing human-reviewed recommendations; and implementing controlled runbook and remediation workflows. Xora Observe complements existing monitoring, ITSM, and knowledge systems and does not replace them unless the SOW includes it.
6. Secure AWS deployment planning and implementation. Establish identity and access, auditability, data minimization and masking, and customer-controlled boundaries. Where included, TechX may deploy and configure the agreed architecture, workflows, and integrations.
7. Implementation roadmap and backlog. Produce prioritized workstreams, milestones, acceptance criteria, dependencies, risks, and delivery path.
8. Enablement and operating model adoption. Train customer teams on governed agentic AI workflows, evidence-backed outputs, human-in-the-loop review, and learning.
9. Managed operations and continuous improvement. Provide operational governance, reporting, service-health reviews, and workflow tuning where included in the SOW. Depending on the approved scope and applicable SOW, typical engagement outcomes may include:

• Agentic AI and observability/AIOps readiness assessments and a prioritized use-case backlog.
• Target-state AWS architecture, roadmap, and governed review model.
• Service-health dashboards, alert correlation and prioritization, and evidence-backed root-cause investigation and analysis.

Supported use cases may include:

• Agentic AI readiness, DataOps, delivery governance, and operational knowledge management.
• Observability readiness, operational-signal integration, and alert-noise correlation, enrichment, and prioritization.
• AIOps investigation, evidence-backed root-cause investigation and analysis, and human-reviewed remediation with escalation and decision governance.

AWS infrastructure cost statement Customer AWS infrastructure and consumption charges are separate from professional services fees and remain the customer's responsibility unless otherwise stated in the Private Offer.

Customer responsibilities and dependencies Successful delivery may require named owners, access to approved systems and data, subject-matter experts, security and architecture decisions, and timely review and approval.

Engagement and support Pre-purchase inquiries are supported through the contact information provided in this AWS Marketplace listing. Following acceptance of a Private Offer, TechX will provide engagement initiation instructions, designated delivery contacts, and the support and escalation arrangements defined in the applicable SOW. Support coverage, response expectations, service hours, and escalation paths may vary by engagement scope.

Commercial and contractual statement The accepted AWS Marketplace Private Offer and any incorporated statement of work define the final scope, deliverables, schedule, responsibilities, acceptance criteria, fees, payment terms, and other applicable commercial and delivery conditions. In the event of any inconsistency between this public overview and the accepted Private Offer or incorporated SOW, the accepted Private Offer and incorporated SOW will govern.