Sold by: UST
OpsChief is an AI operations copilot that transforms raw network KPIs and incident data into board-ready executive narratives - replacing manual briefing prep with on-demand, natural-language summaries
Overview
UST OpsChief - AI Executive Operations Copilot
OpsChief continuously aggregates operational KPIs, incident trends, and risk indicators from across your network infrastructure and translates them into clear, business-oriented narratives suitable for leadership and board reporting. Instead of manually compiling data from multiple tools, operations leaders get an always-current executive summary on demand.
With natural-language query support, OpsChief lets executives and operations leaders ask direct questions about network posture and get plain-language answers backed by real operational data - turning the NOC into a strategic, board-visible function.
Key Capabilities
- Automated executive-level operations summaries and rollups - Aggregates data from network monitoring platforms and translates complex metrics into leadership-ready briefs in minutes
- KPI-to-narrative storytelling - Converts raw performance indicators into clear business narratives for board and quarterly reporting cycles
- Proactive operational risk surfacing - Identifies and escalates top risks before they impact service delivery
- Natural-language ask-anything copilot - Executives query network posture in plain English and receive data-backed answers instantly
- Quarterly and board-cycle performance reporting - Generates structured reports aligned to governance timelines
AWS Integration
OpsChief is delivered as a professional service through AWS Marketplace. The solution integrates with AWS services including Amazon CloudWatch for infrastructure monitoring data ingestion, enabling correlation of cloud-native metrics alongside on-premises network telemetry within unified executive summaries.
Key Benefits
- Cuts executive briefing preparation time by up to 70%
- Improves leadership visibility into network risk and performance across all domains
- Increases executive adoption of operational reporting through accessible narratives
- Speeds up board and leadership decision cycles with on-demand insights
- Elevates NOC output into a strategic business asset
Use Cases with Scenario Context
Board and Leadership Briefings - A multi-region enterprise with thousands of network devices uses OpsChief to automatically generate a consolidated operations summary before each quarterly board meeting, replacing weeks of manual data gathering across siloed NOC tools.
Quarterly Operations Performance Reviews - Operations VPs query OpsChief in natural language to compare quarter-over-quarter incident trends, SLA adherence, and capacity utilization without waiting for analyst-prepared slide decks.
Enterprise Risk Dashboards for Leadership - CIOs and CTOs receive proactive risk alerts surfaced by OpsChief when correlated indicators suggest emerging issues across network domains, enabling preemptive executive action.
Ask-Anything Operations Copilot - During live executive meetings, leaders ask OpsChief real-time questions such as "What are our top three network risks this quarter?" and receive immediate, data-backed responses.
Engagement Process
Phase 1 - Discovery and Scoping (Weeks 1-2): UST conducts a scoping workshop to identify your data sources, reporting requirements, stakeholder needs, and integration points.
Phase 2 - Integration and Configuration (Weeks 3-5): OpsChief is connected to your operational data sources, KPIs are mapped, and narrative templates are configured to match your reporting cadence.
Phase 3 - Deployment and Validation (Weeks 6-7): Initial executive summaries are generated, validated with stakeholders, and refined based on feedback.
Phase 4 - Go-Live and Enablement (Week 8): Full deployment with training for operations leaders and executives on natural-language query usage and report customization.
Prerequisites and Scope
- Requires existing network monitoring infrastructure generating structured operational data
- Customer must provide API or data export access to relevant NOC tools and platforms
- Scoping engagement determines supported data sources and reporting domains
- Initial deployment covers a defined set of KPI domains agreed during discovery
Next Steps
Contact UST through AWS Marketplace to schedule a discovery call and explore how OpsChief can transform your executive operations reporting
Highlights
- Summarizes NOC-wide health into leadership-ready briefs in minutes.
- Surfaces top operational risks proactively, before they escalate.
- Cuts executive briefing preparation time by up to 70%.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Support Channels
UST provides support for OpsChief through the following channels:
- Email: salesteam_tes@ust.com
- AWS Marketplace Messaging: Available directly through your AWS Marketplace console
- Dedicated Communication Channel: Established during your engagement for ongoing operational support
Engagement Process
After purchase through AWS Marketplace, UST initiates a structured onboarding process:
- Discovery Call - A scoping session to identify your data sources, reporting requirements, and stakeholder needs
- Integration Setup - UST connects OpsChief to your operational data sources and configures KPI mappings
- Validation - Initial executive summaries are reviewed with your team and refined
- Go-Live and Training - Full deployment with enablement sessions for operations leaders and executives
Buyer Responsibilities
- Provide API or data export access to existing network monitoring tools
- Designate internal stakeholders for discovery and validation phases
- Define reporting cadence and KPI priorities during scoping
Ongoing Support
Once deployed, UST provides continued support for configuration adjustments, new data source integrations, and reporting customization through your dedicated communication channel. For billing inquiries, refund requests, or general service questions, contact UST via email or AWS Marketplace messaging.
For urgent issues related to board-cycle reporting deadlines, please indicate priority in your communication subject line to facilitate timely handling.