Managed Services: Manage and Optimize Unlimited AI in Amazon Connect

At CloudInteract, our purpose is simple yet powerful: to reimagine customer experience by making contact center interactions better for you, your customers, and your users.

With countless suppliers offering similar technology, what makes CloudInteract the right choice? Three vital elements; our pillars of AI, Data, and Communication—combined with our holistic approach and commitment to custom-designed solutions, set us apart.

Unlimited AI in Amazon Connect maximizes an organizations ability to deliver a modern, AI-driven contact center. It delivers access on a pay-as-you-go basis per channel to these features: Contact Lens (conversational analytics, post-contact summaries, performance evaluation, screen recording), agent scheduling, AI-powered voice and chat, and Amazon Q in Connect.

Through a 12 month engagement, CloudInteract’s Manage & Optimize delivers:

1. All the features and deliverables included in Apollo Build  PLUS
2. CloudInteract's Unlimited AI Center of Excellence which includes:
   • QuickSight dashboard with AI-powered insight into customer interactions including primary reasons for interaction, interaction complexity, and interaction automation opportunity to monitor interaction containment results and customer satisfaction improvements
   • Operational roadmap management
   • Implementation of enhancements as identified from QuickSight dashboard
   • Guidance from a dedicated Customer Success Manager and Amazon Connect-certified Technical Solutions Architect for continuous improvement and adoption of Contact Lens, AI-powered voice and chat, Agent Evaluations, FCS, and Amazon Q in Connect.