Sold by: BeCloud LLC
AI-powered healthcare contact center platform for patient communication, call recording, transcription, AI summaries, analytics, and agent management with secure cloud-based operations.
Overview
AI Healthcare Contact Center & Patient Communication Platform is a cloud-based solution designed to help healthcare providers modernize patient communication, streamline call management, and improve operational efficiency. Built on Amazon Connect and powered by AWS AI services, the platform enables healthcare organizations to manage inbound and outbound patient calls through a centralized dashboard while automating call recording, transcription, AI-generated summaries, and performance analytics.
The platform provides a complete set of tools for administrators and agents, including configurable office hours, customizable IVR and after-hours prompts, agent and extension management, callback routing to the most recently assigned agent, role-based access control, and real-time agent status monitoring. Every call can be securely recorded, transcribed using Amazon Transcribe, summarized using AI, and enriched with notes and key observations. Users can listen to recordings, view complete transcripts, copy content, and download transcripts as PDF documents for integration into existing healthcare documentation workflows. Administrators gain visibility into call volumes, inbound and outbound activity, average handling time, callback rates, recording status, transcription completion, agent utilization, and operational performance through intuitive dashboards.
The solution is designed to simplify healthcare communication while reducing manual documentation and improving patient interaction continuity. Built on AWS services including Amazon Connect, Amazon Transcribe, Amazon S3, Amazon CloudFront, AWS Lambda, Amazon DynamoDB, Amazon Cognito, Amazon CloudWatch, and AWS Identity and Access Management (IAM), the platform provides a secure, scalable, and highly available architecture. It is ideal for healthcare providers, clinics, medical practices, telehealth organizations, and patient outreach teams seeking an AI-powered communication platform that improves productivity, documentation quality, and operational visibility while leveraging the reliability and security of AWS.
Highlights
- AI-powered Healthcare Contact Center that centralizes patient communication with automated call recording, Amazon Transcribe-powered transcription, AI-generated summaries, and secure call documentation.
- Configure office hours, customize IVR and after-hours prompts, manage agents and extensions, enable callback routing to the last assigned agent, and monitor real-time agent activity through an intuitive dashboard.
- Gain actionable insights with real-time dashboards for call volume, inbound and outbound activity, handling time, callback rates, recording status, transcription completion, and agent performance analytics.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
BeCloud provides technical support for installation, deployment, configuration, upgrades, troubleshooting, and general product usage. Our support team assists customers with onboarding, Amazon DCV integration, Terraform deployment, and issue resolution. Support requests are handled during standard business hours, with priority response available based on the purchased support plan.
Support Email: support@becloudit.com
Phone: +1-601-414-9600