Sold by: Storm Reply, Inc.Â
The Storm Reply Amazon Connect for Travel/Hospitality 30-Day Trial Deployment is a quick and easy way to experience the foundational capabilities of a best-in-class contact center in the cloud. This trial deployment is designed to quickly offer organizations a preview of Amazon Connect in a low-risk environment, partnering with a Certified Amazon Connect Delivery Partner.
Overview
Determine valuable customers by obtaining a comprehensive understanding of each guest. This allows for personalized communication and customized upsell offers across all properties, no matter where they are situated. You can boost your customer experience with the Gen AI-powered Call Center as a Service (CCaaS) Amazon Connect. The Storm Reply Amazon Connect for Travel/Hospitality 30-Day Trial Deployment is a quick and easy way to experience the capabilities of a best-in-class Contact Center in the cloud. Highly touted by Gartner and Forrester Research, Amazon Connect focuses on solving the challenges for four key stakeholders in the environment:
- Customers: inconsistent and repetitive experience across channels
- Agents: many disjointed applications requiring weeks of training
- Supervisors: lack holistic data, hindering the improvement of business outcomes
- Admins: technology barriers lead to slow innovation, high cost, and long implementation times
The 30-Day Trial Deployment and complimentary consulting services include:
- Deployment of Amazon Connect free tier
- Rapid configuration of the “Out of the Box” features of the Amazon Connect platform
- 5 call flows, 5 phone numbers for voice and SMS (basic, without significant customization or integration)
- Reference guide and training - 1 hour for each key stakeholder group: agents, supervisors, admins
- Open “office hours: or platform feature-specific demonstrations – up to 4 hours
This service is complimentary for customers that qualify for the Amazon Connect Free Trial.
Following this 30-day Trial Deployment, receive a quote for Amazon Connect customization for your Travel/Hospitality instance, including potentially:
- Integrate with existing reservation and loyalty systems
- Customize flows and Amazon Lex to optimize routing efficiency across reservations, gift/pro shop, restaurants, maintenance, and other key departments
- Enable Amazon Q in Connect with Travel / Hospitality-specific knowledge base
Highlights
- Enable Amazon Q in Connect with Travel / Hospitality-specific knowledge base
- Expert support: Amazon Connect implementation from a Certified Amazon Connect Delivery Partner
- Roadmap and next steps: Provided so that you can expand and custom-tailor Amazon Connect for your needs
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Support
Vendor support
Email: storm.us@reply.com Website: