TicketSync: Unified Ticketing Integration for MSP Workflows

TicketSync by Fermi Systems is a fully managed integration service that enables Managed Service Providers (MSPs) to securely and intelligently synchronize incidents, tasks, and service requests across ITSM platforms — including Jira, ServiceNow, Zendesk, Freshdesk, and more.

TicketSync is based on the technology provided by <www.exalate.com >, a powerful service management integration platform used by global enterprises and service providers.

Designed specifically for MSPs supporting cloud-native or hybrid environments, TicketSync is ideal for aligning internal and customer-facing systems, especially when managing AWS-hosted workloads.

Many MSPs operate infrastructure on Amazon EC2, Amazon FSx, Amazon RDS, or Amazon WorkSpaces, while their clients may use SaaS tools like Zendesk and Freshdesk, which also run on AWS. TicketSync bridges these tools — enabling real-time, bi-directional ticket synchronization with full control over field mappings, visibility, and data isolation.

The service includes implementation, configuration, and ongoing support — and can be delivered as a white-label solution under your brand. It’s a perfect fit for MSPs offering cloud support, migration, and operations services to customers via AWS Marketplace.