Sold by: SYDLE
Deployed on AWS
SYDLE ONE Service Desk allows you to achieve operational maturity in managing internal and external demands, to deliver a next-level end-to-end service experience to employees and customers.
4.5
Overview
SYDLE ONE Service Desk brings together the tools to carry out all the best ITSM practices, while having the flexibility to adapt them to your company's needs, enabling you to deliver a next-level end-to-end service experience to employees and customers.
Create customized service portals for different audiences - employees, customers, suppliers, and partners - to boost their experience with your brand, centralize all shared services (SSC) in one place and integrate them with all the other processes in your organization (BPMS).
Through omnichannel customer service, agile service management, and task automation, SYDLE ONE Service Desk enables you to provide a more efficient service and speed up problem-solving, while reducing service costs and improving your customers' experience.
SYDLE ONE is an all-in-one corporate digital platform that provides innovative solutions, enabling you to keep up with the digital transformation. In a single platform, it combines native and seamlessly integrated tools, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users' experience.
Check out more at https://www.sydle.com/service-desk
For custom pricing, configurations, or EULA, please contact one@sydle.com .
Highlights
- Provide an agile service: offer the most diverse content formats and ensure instant replies to requests, with auto reply, posts, videos, podcasts, e-books, webinars, and others.
- Manage service KPIs: visualize your team's performance through dashboards and analytics with number of tickets in queue, average service time (AST), and customer satisfaction (NPS).
- Work with integrated CRM and Service Desk: these solutions combined provide a better sales and after-sales experience to your customers, making them promoters of your brand.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Minimum 50 users. | $30 / user | $1,500.00 |
Dimensions summary
This listing uses one pricing dimension billed per user. You pay a set rate for each user, and you must license at least 50 users to start. Your cost scales directly with the number of users you add. There are no separate tiers or instance sizes to choose from. The product runs on cloud infrastructure (SaaS) at no added charge. Volume discounts may apply for large user counts, so you can contact the vendor for details on larger deployments.
Top-of-mind questions for buyers
A user is one named account with access to the service. You pay a set rate for each user, and you must license at least 50 users to start. Adding accounts raises your total by that per-user rate. Reducing accounts lowers it, subject to the 50-user minimum.
No. The product runs on cloud infrastructure (SaaS) at no added cost. Your bill is driven by the per-user rate alone, with the 50-user minimum. Deployment, integration, and customization are described as low cost by the vendor. Contact the vendor to confirm any project-specific setup fees.
www.sydle.com
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Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, opening up a universe of possibilities for your business.
SYDLE ONE CRM is a next-gen CRM solution that gets you closer to leads and customers, combining the power of 360 degrees CRM with the convenience and flexibility of an all-in-one and omnichannel solution.
SYDLE ONE ECM combines integrated content management with processes to generate and maintain large volumes of structured, up-to-date and reliable data.
SYDLE ONE BPM is a low-code platform with a powerful native BPM engine that allows you to create automated, flexible and result-oriented processes for scalable and quality business.
Customer reviews
Oil & Energy
All-in-One Low-Code Platform That Streamlines Workflow Automation
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
The best thing I like about this platform is that it's all in all one approach. Rather than using separate tools for process management, document management, analytics and other sorts of service requests, all the needed things are available within a single platform. Their low-code capabilities make our task easier by automating workflows and creating custom business applications without even having an extensive development effort. The platform also provides strong visibility into business processes and customer interactions through centralized dashboard and analytics. This platforms interfaces intuitive once our user becomes familiar with it. Their visual workflow builders and low-code tools simplify our process automation and make it easier for businesses to participate in digital transformation projects without even needing deep programming knowledge.
What do you dislike about the product?
Though this platform is feature-rich, it also creates a learning curve for our new users during the implementation in our workspace. Organisations may need time to fully understand and configure the various modules. Some of their advanced customisations and integrations also require technical expertise, especially for large enterprise deployments.
What problems is the product solving and how is that benefiting you?
This platform helps us by solving the problem of having multiple business operations centralised into a single environment. This also helps us by streamlining workflows, improving process visibility, and managing customer relationships right from organising the business document and automating repetitive tasks. This platform reduces manual effort, and improves our collaboration across our cross-functional teams, and provides better access to real-time business information for decision-making.
Dafne M.
SYDLE ONE, pretty interface, useful tools and a great CRM project.
Reviewed on Apr 11, 2025
Review provided by G2
What do you like best about the product?
Well, about SYDLE ONE: your first interact with the website makes you think: ''what a beatiful website''
the website has everything that a CRM enterprise needs: Customer Support, easy of use, easy to integrate, easy to implement and, even with a frequency of use, the website doenst struggle at all. Seriously, its very beatiful and clean. Cheers to the Frontend dev team!
the website has everything that a CRM enterprise needs: Customer Support, easy of use, easy to integrate, easy to implement and, even with a frequency of use, the website doenst struggle at all. Seriously, its very beatiful and clean. Cheers to the Frontend dev team!
What do you dislike about the product?
ive been thinking about the things I dislike about this one, but NOTHING came to my mind... its simply a perfect website...
What problems is the product solving and how is that benefiting you?
Sydle One has been useful for most of CRM tools and contracts, its so easy to use that a kid with a milionare enterprise could handle.
Amanda M.
Gives useful information with analysis included
Reviewed on Aug 20, 2024
Review provided by G2
What do you like best about the product?
To the extent of the company’s digitization process, SYDLE ONE has been beneficial. These consist of the CRM and Service Desk which have been instrumental in handling customers and improving efficiency in service delivery.
What do you dislike about the product?
Some features such as approval settings with intricate hierarchal working flows or fine-tuned content edition are not easy to employ on portable devices.
What problems is the product solving and how is that benefiting you?
SYDLE ONE no longer requires separate, standalone software programs. It integrates the business processes, data, and analytics to give a unified 360 ° perspective of business for better decision making.
Huzaifa J.
Achieving a more coherent Data Fabric
Reviewed on Aug 17, 2024
Review provided by G2
What do you like best about the product?
SYDLE ONE presents an attractive proposition to many businesses interested in simplifying processes. The BPM and ECM features enabled me to easily configure and implement workflows as well as archive documents.
What do you dislike about the product?
SYDLE ONE has a problem in integrating data from some of its built-in modules. Raw data can be consolidated in a central location, often though, analyzing the data or creating a report entails using other BI applications.
What problems is the product solving and how is that benefiting you?
SYDLE ONE helps manage business processes and documents more efficiently and improve collaboration among employees. The current integration of data hinders a smooth flow of information across all functionalities as observed today.
Jorge J.
Sydle is a good solution for small businesses
Reviewed on Sep 08, 2023
Review provided by G2
What do you like best about the product?
Sydle one can be highly customizable, being adaptive for the business
What do you dislike about the product?
Lacks frameworks that will allow you to just implement the solution in the company using the best practices in the market for a big environment
What problems is the product solving and how is that benefiting you?
Sydle is capable of managing the internal process in a customizable way, where you can adjust the tool for the business itself.