Communication Intelligence Platform

Unlock the Untapped Value in Your Communication Data

• Organizations collect vast amounts of communication data including emails, chat primarily for compliance and discovery purposes, leaving significant business intelligence untapped. Without unified access, teams miss opportunities to uncover process inefficiencies and workflow insights.

Transform archived communications into actionable insights that enhance business processes and enable AI-powered workflow optimization.

• Caylent’s AI-powered Process Mining solution combines Smarsh’s archive capabilities with AWS analytics to extract actionable insights from communication data across platforms. By integrating compliance archives with AI-driven workflow mapping and intelligent agents, businesses can gain visibility into real processes and hidden inefficiencies, turning compliance data into a source of operational intelligence.

Where We Can Help

• Process Discovery Automatically identify workflows & communication patterns to uncover process inefficiencies
• Workflow Mapping Create visual maps of communication interactions and business workflows for process optimization
• AI Agent Integration Deploy agents to automate routine tasks identified in communication workflows, reducing manual effort
• Data Unification Integrate communication data across channels with consistent identity management
• Compliance Preservation Maintain regulatory compliance while extracting business value from archived communications data