Sold by: cloudimg
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This product has charges associated with it for seller support. Faveo Helpdesk, the open source support-ticketing and helpdesk system, preinstalled with nginx, PHP and MariaDB. Per-instance administrator and database credentials are generated on first boot. Backed by 24/7 cloudimg support.
Overview
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Faveo Helpdesk sign-in
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Agent dashboard
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Ticket list
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Admin settings
This is a repackaged open source software product wherein additional charges apply for cloudimg support services.
Overview Faveo Helpdesk is a self-hosted open source support-ticketing and helpdesk system - turn inbound email and web requests into tickets, route them to departments and agents, enforce SLA plans, reply with canned responses, publish a knowledge base and give customers a self-service portal, all from a clean agent and admin console. This image delivers Faveo Helpdesk Community fully installed and configured, so a complete helpdesk is running within minutes of launch. The current release available is Faveo Helpdesk Community 2.0.3.
Application Stack Faveo is a Laravel 9 PHP application running on PHP 8.2 with OPcache and the mysql, mbstring, imap, gd, intl and bcmath extensions, served by nginx with php-fpm. MariaDB provides the database. A Laravel scheduler runs every minute through a systemd timer to process queued jobs, fetch email and run SLA escalations. The web setup wizard has already been run and locked, so customers land directly on the sign-in page.
Secure By Default On the first boot of your instance a one-shot service generates a fresh MariaDB password, a fresh application key and a fresh administrator password, unique to that instance, and writes the administrator password to a root only file. No shared or default credentials ship in the image, the database listens only on the loopback interface, and the setup wizard is locked so it cannot be re-run.
Ready To Use The Faveo code tree, web server and database are all configured, with application files, attachments and the database on dedicated, independently resizable storage volumes. Browse to the instance address, sign in to the agent and admin console as the administrator, and start configuring departments, help topics, SLA plans and agents.
cloudimg Support 24/7 technical support by email and chat. Help with Faveo deployment, upgrades, inbound and outbound email and IMAP fetching, SLA and department configuration, the knowledge base, plugins, and database administration.
Use Cases Customer support and IT service desk for an organisation in its own VPC for data residency or compliance. Email-to-ticket inboxes, multi-department routing, SLA tracking, a customer self-service portal and knowledge base, and a self-hosted alternative to SaaS helpdesk products.
All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Highlights
- Faveo Helpdesk, the open source support-ticketing and helpdesk system, preinstalled with nginx, PHP and MariaDB, the setup wizard already run and locked, ready to use with no manual configuration
- Secure by default: a fresh MariaDB password, application key and administrator password are generated for every instance on first boot, the database is loopback only, and the admin password is stored in a root only file
- 24/7 technical support from cloudimg for deployment, upgrades, email and IMAP fetching, SLA and department configuration, the knowledge base, plugins and database administration
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
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Dimension | Description | Cost/hour |
|---|---|---|
m5.large Recommended | m5.large | $0.08 |
t2.micro | t2.micro instance type | $0.04 |
t3.micro | t3.micro instance type | $0.04 |
m7i.large | m7i.large instance type | $0.08 |
m6idn.16xlarge | m6idn.16xlarge instance type | $0.24 |
i3.16xlarge | i3.16xlarge instance type | $0.24 |
m8id.12xlarge | m8id.12xlarge instance type | $0.24 |
r8i-flex.4xlarge | r8i-flex.4xlarge instance type | $0.24 |
i3en.metal | i3en.metal instance type | $0.24 |
m5n.12xlarge | m5n.12xlarge instance type | $0.24 |
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Refunds available on request.
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of Faveo Helpdesk Community 2.0.3 support-ticketing and helpdesk system.
Additional details
Usage instructions
Connect via SSH on port 22 as the default login user for your operating system variant (the user guide lists it per variant; on Ubuntu it is 'ubuntu'). Faveo Helpdesk is served on port 80. Retrieve the generated administrator password with: sudo cat /root/faveo-helpdesk-credentials.txt. Browse to http://<instance-public-ip>/ and sign in to the agent and admin console as the administrator with the email and password from that file; the customer portal is at the same address. Services are managed with systemctl (nginx, php8.2-fpm, mariadb). To enable HTTPS, follow the Let's Encrypt section of the user guide.
Resources
Vendor resources
Support
Vendor support
cloudimg provides 24/7 technical support for this product by email and live chat. Our engineers help with deployment, configuration, updates, performance tuning and troubleshooting; critical issues receive a one hour average response. Contact support@cloudimg.co.uk .
AWS infrastructure support
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