Sigmoid AssistBot

Sigmoid AssistBot is a Gen AI-powered solution designed to automate and optimize email communication. It intelligently understands, categorizes, and prioritizes emails while generating accurate, context-aware responses. By seamlessly accessing knowledge bases, AssistBot enhances customer service, streamlines partner communication, and reduces manual effort, allowing businesses to focus on strategic priorities.

Key Features

1. GPT Integration for Response Generation - Leverages advanced LLM models to create human-like, context-aware email responses.
2. Minimal User Supervision - Automates email categorization, prioritization, and response generation with minimal manual input.
3. Versatile Scenario Coverage - Handles diverse workflows, ensuring accurate and relevant email responses across different business functions.

Business Applications

1. Enhanced Customer Support - Delivers instant, 24/7 automated responses to improve customer experience.
2. Efficient Partner Communication - Streamlines interactions with vendors and partners for smoother collaboration.
3. Time and Cost Savings - Reduces manual email handling efforts, allowing teams to focus on high-value tasks.

The following AWS workloads have been used in developing the above-mentioned solution:

1. Amazon SageMaker - Trains and fine-tunes LLM models for automated email response generation.
2. Amazon Bedrock - Provides access to advanced foundational models for natural language understanding.
3. AWS Lambda - Executes automated workflows for real-time email processing.
4. Amazon S3 - Stores historical email data for continuous learning and improvement.
5. Amazon Comprehend - Extracts key insights from email text to improve categorization and prioritization.