Sold by: ZS
This solution automates the generation of highly personalized quotes and responses for inbound reservation inquiries – improving response time, accuracy, and service quality. By combining AI-powered email parsing with internal platform integration, it helps hospitality brands meet guest expectations efficiently and capture incremental revenue.
Overview
Quote Automation is an AI-powered solution that automates the generation of highly personalized quotes and responses to inbound reservation inquiries – reducing manual processing time, improving accuracy, and accelerating response rates. Using AI-driven email parsing and integration with internal booking systems, the solution analyzes reservation requests, queries internal availability and pricing, and crafts tailored communications automatically. Built on AWS infrastructure and utilizing services Amazon Sagemaker, AWS Lambda, Amazon Aurora, Amazon EC2 and more , it is already deployed across multiple major hospitality companies. The solution empowers hospitality brands to consistently deliver the high-touch service that discerning guests expect – while freeing staff to focus on higher-value interactions. It scales easily to accommodate varying request volumes and integrates with multiple back-end systems, making it ideal for both individual properties and large portfolios seeking to enhance service quality, boost conversion rates, and maximize revenue opportunities.
Highlights
- Automates reservation responses, ensuring high accuracy and faster turnaround times, driving revenue growth by reducing missed opportunities and delivering highly personalized guest interactions.
- Improves guest satisfaction by maintaining the personalized attention luxury customers expect.
- Scalable for varying request volumes, with the ability to adapt across multiple systems and brands.
Details
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Pricing
Custom pricing options
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Support
Vendor support
The support of this product is discussed as part of professional services and is specific to client requirements. We offer a Hypercare period or managed support. Please contact support@zs.com for more information.
Software associated with this service
Max.AI Platform
By ZS
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