Sold by: PwC UK
PwC’s Amazon Connect for Public Sector service offering is a structured, six-week assessment designed to provide clients with a clear, hands-on evaluation of the benefits of call centre automation and AI. This offering includes detailed customer persona analysis, a Proof of Concept (PoC) environment using public sector specific templates, and a comprehensive, phased assessment that confirms the business case for a scalable Amazon Connect solution.
Overview
PwC’s Amazon Connect for Public Sector service offering is a structured, six-week assessment designed to provide clients with a clear, hands-on evaluation of the benefits of call centre automation and AI. This offering includes detailed customer persona analysis, a Proof of Concept (PoC) environment using public sector specific templates, and a comprehensive, phased assessment that confirms the business case for a scalable Amazon Connect solution. Here’s how PwC defines its service offering:
Assess: Collaborate to define public sector use cases, metrics, and conduct a comprehensive TCO and maturity analysis. 1. Lay the Foundation: Establish a public sector aligned PoC with Amazon Connect capabilities. **2. Bring to Life: **Engage clients in live testing to confirm the feasibility of their use cases. 3. Design Framework: Develop a tailored migration solution for a full-scale contact centre transition.
At the end of this 6-week assessment PwC will demonstrate a functional working Amazon Connect Solution to validate your business case and serve as the foundation of your implementation landscape capable of expansion into productive use.
Highlights
- Business first approach: Our approach focuses on the challenges that matter to you most and devising solutions to tackle them swiftly and efficiently. Utilising our services, we can gain insight into your requirements and deliver precisely what you need at the right moment.
- Industry expertise: At PwC, we possess a unique advantage in providing industry-specific and technical expertise that seamlessly complements delivery capabilities. Our extensive knowledge that span various sectors, from legal to retail, enabling us to cater to a wider range of industries with precision and excellence.
- AI-Driven solutions: At PwC, we leverage AI to address complex challenges, enabling smarter decisions and more efficient operations. From predictive analytics to conversational AI, we deliver tailored, scalable solutions that drive innovation and success. With ethical AI practices and strong tech partnerships, we empower our clients to stay ahead in a rapidly evolving world.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Supported by the engagement team for the duration of the discovery phase and optional productive operational models.