Sold by: PubNub
Deployed on AWS
PubNub Chat is a developer-ready solution for real-time chat and audience engagement, purpose-built for live streaming apps and easily extensible to other real-time use cases. Built on the global PubNub Platform, it delivers <100ms latency, 99.999% uptime, and no concurrency limits to support chat, reactions, polls, and audience messaging at massive scale. Developers launch fast with SDKs, sample apps, and expert guidance. Built-in moderation, gamification, and analytics enhance safety, retention, and interactivity. As part of the extensible PubNub Platform, PubNub Chat enables real-time use cases like trivia, overlays, and in-stream automation. With transparent MAU-based pricing and an open, flexible architecture, it is ideal for live streaming and beyond.
Overview
PubNub Chat is a production-grade solution for scalable, real-time audience messaging, built on the PubNub Platform and optimized for live streaming experiences that demand performance, extensibility, and reliability. It enables chat, reactions, polls, presence, and moderation across millions of users with <100ms latency, 9.9999% uptime, and globally proven infrastructure.
Developers launch fast using prebuilt SDKs, sample apps, and low-code tools. Modern features like emoji reactions, threading, read receipts, and typing indicators deliver a rich, interactive experience. Operations teams manage users, channels, and moderation through the no-code BizOps Workspace, without engineering support.
PubNub Chat integrates seamlessly with Amazon IVS and other video providers to power stream-synced engagement like audience reactions, Q&A, and live polls. Because it runs on the broader PubNub Platform, teams can extend easily into additional real-time features, like trivia games, overlays, betting prompts, and in-app automation via PubNub Functions.
With transparent MAU-based pricing and freedom from rigid toolkits or closed suites, PubNub Chat helps teams launch faster, scale globally, and deliver real-time engagement that drives retention, monetization, and loyalty, across live streaming apps and other interactive experiences.
Developers launch fast using prebuilt SDKs, sample apps, and low-code tools. Modern features like emoji reactions, threading, read receipts, and typing indicators deliver a rich, interactive experience. Operations teams manage users, channels, and moderation through our no-code BizOps Workspace for monitoring and managing users, messages and channels.
PubNub Chat integrates seamlessly with Amazon IVS and other video providers to power stream-synced engagement like audience reactions, Q&A, and live polls. Because it runs on the broader PubNub Platform, teams can extend easily into additional real-time solutions like trivia games, overlays, betting prompts, and in-app automation via PubNub Functions.
With transparent MAU-based pricing and freedom from rigid toolkits or closed suites, PubNub Chat helps teams launch faster, scale globally, and deliver real-time engagement that drives retention, monetization, and loyalty across live streaming apps and other interactive experiences.
Highlights
- Powers over 800 Million unique monthly devices, routes more than 1.9 Trillion per month, and supports concurrent audiences of more than 50 million
- 75+ SDKs, enterprise-grade security, 99.999% SLA-backed reliability, and sub 50 ms worldwide latency
- Single platform to build any combination of real-time features, including chat, live audience engagement, multi-user collaboration, device control, data streaming, and geolocation /dispatch - all managed and monitored from a single dashboard
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Monthly Active Users | Monthly Active Users included in PubNub plan | $50,000.00 |
Transactions | Transactions Included in PubNub Plan | $50,000.00 |
Dimensions summary
This contract prices on two usage units. Monthly Active Users counts unique users who connect to the platform at least once during a billing cycle. Transactions counts the message and API activity your app generates. You commit to a set quantity of each unit under your plan. The two units work together: your user volume drives one figure, while your app's activity drives the other. Pricing scales as you add more of either unit. Both are independent measures, so you size each to match your expected engagement and traffic.
Top-of-mind questions for buyers
A Monthly Active User is any unique user who connects to the platform at least once during a monthly billing cycle. This includes users who send or receive messages, join channels, or use any platform feature. Each unique user counts once, no matter how many times they connect that month.
Transactions measure the message and API activity your app generates, such as published messages, function calls, and push notifications. Monthly Active Users and Transactions bill independently on the same plan. User count reflects reach; transaction count reflects how actively those users engage. Both accrue at once against your committed quantities.
When a user exceeds their usage allowance, they are counted proportionally to how far they go over. A single user consuming ten times the allowance bills as ten Monthly Active Users. Your plan sets included quantities for both units, and usage past those amounts adds to your metered totals.
www.pubnub.com
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Vendor refund policy
Refunds. No refunds will be given by PubNub unless expressly specified in this Agreement.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Contact support@pubnub.com
Get the support you need to build and manage your solutions confidently. All plans include standard support, with premium options available for mission-critical applications, including 24/7 support, support response SLAs, DevOps monitoring dashboards, and communication over Slack or Microsoft Teams.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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