Sold by: BACCA.AI
Deployed on AWS
Bacca.ai is your 24/7 AI SRE teammate that helps engineers to root cause incidents quickly.
Overview
Bacca.AI: World's best AI site-reliability engineer
Bacca is an AI-native Site Reliability Engineer (SRE) that cuts incident resolution time in half and ensures you never fight alone during an incident. Trusted by top engineering teams at Snap, Poshmark, Whatnot, Linktree, Seesaw, and more, bacca proactively troubleshoots incoming alerts, streamlines incident handling process, and delivers actionable insights. Bacca is the perfect partner for engineering teams that want to resolve issues faster and build more reliable systems.
What it does?
Bacca.AI acts like a virtual SRE engineer for your organisation - it integrates with your existing alerting and monitoring stack (such as Slack, Datadog, PagerDuty, AWS etc) and begins to triage alerts, contextualise incidents, identify root-causes, coordinate incident response, and deliver actionable post-mortem insights.
Specifically:
- It enriches incoming alerts with domain-specific context: deduplicating noise, surfacing trends, linking past resolutions, and auto-generating playbooks.
- It analyses logs, traces, and metrics to find root causes even before engineers "open their laptops".
- It streamlines incident workflows: declares incidents, sets up war-rooms and tasks, tracks progress, and delivers periodic reports highlighting hotspots and failure patterns.
- It is designed for large, distributed systems and micro-services architectures - i.e., environments where complexity is high and operational risk is material.
Highlights
- Reduced downtime / improved uptime: Bacca.AI help engineering teams reduce incident Mean Time To Resolution (MTTR) by 55%.
- Reduced on-call fatigue & manual toil: By automating triage, incident handling and reporting, engineers spend less time firefighting and more time innovating.
- Knowledge scale: It captures institutional knowledge, removes silos, and ensures the team doesn't repeatedly fall into the same incident patterns.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Bacca platform | One year subscription for Bacca | $60,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
credit | AI credit | $10.00 |
Dimensions summary
Bacca.AI uses a contract model built on two dimensions. You buy a one-year subscription to the Bacca platform, which gives you access to the autonomous AI engineering service for the term. Separately, you purchase AI credits, the usage-based unit that covers the platform's AI processing work. The subscription sets your access period, while credits scale with how much you use the service. You can adjust the credit quantity to match your expected workload alongside the annual platform commitment.
Top-of-mind questions for buyers
AI credits cover the platform's AI processing work. This includes reading alerts, running investigations, generating playbooks, and producing operation reports. The service uses large language models in inference-only mode. It reduces processing through alert deduplication, efficient data querying, and a knowledge graph that avoids unnecessary exploratory queries.
Both charges appear together. The Bacca platform subscription is a fixed one-year fee that sets your access period. AI credits vary with how much processing the service performs. Higher alert volume and investigation activity consume more credits, so credit usage scales with your workload while the subscription stays constant.
You buy the one-year Bacca platform subscription for access, plus AI credits for usage. You set the credit quantity to match your expected workload. For adjusting credits mid-term or specific consumption limits, contact the vendor, since those details are not published in the pricing data.
www.bacca.ai
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Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Email support services are available from Monday to Friday.
https://www.bacca.ai/
AWS infrastructure support
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