Sold by: World Wide Technology
World Wide Technology (WWT) helps healthcare providers modernize their contact centers with Amazon Connect, AWS’s secure and scalable cloud-based platform. By integrating various AWS services, our solutions address common challenges—long patient wait times, siloed communication channels, and rising operational costs—while meeting healthcare’s strict compliance requirements. The result: improved patient experiences, higher efficiency, and seamless scalability.
Overview
Healthcare contact centers are facing increasing pressure to deliver fast, personalized, and compliant patient interactions while reducing operational burdens. Outdated systems, long call queues, and limited self-service capabilities often lead to poor patient experiences and higher costs. WWT and Amazon Connect deliver a modern, AI-powered solution built for healthcare environments.
Our Amazon Connect-based platform provides:
- Omnichannel Engagement: Seamlessly unify voice, chat, email, and messaging, ensuring patients receive consistent care across their preferred channels.
- AI-Driven Self-Service: Leverage Amazon Lex for natural language virtual agents to automate high-volume tasks like appointment scheduling, prescription refills, billing inquiries, and lab results.
- Generative AI Capabilities: Use Amazon Bedrock to deliver real-time guidance, personalize patient interactions, and accelerate agent resolution.
- Agent Enablement: Empower staff with Amazon Q for Business, providing instant access to knowledge bases and patient support data, reducing handling time and improving accuracy.
- Cloud-Based Scalability: Rapidly scale contact center operations to handle peak periods—such as flu season or high-demand appointment scheduling—without major infrastructure costs.
- WWT combines deep expertise in healthcare technology integration, advanced training programs for contact center teams, and proven AWS deployment frameworks to accelerate adoption. Our collaborative approach ensures measurable improvements in patient satisfaction, operational performance, and regulatory compliance.
Highlights
- • Built on Amazon Connect: Secure, cloud-native, and HIPAA-ready. • AI-Driven Virtual Agents: Automate scheduling, billing, and routine inquiries. • Omnichannel Experience: Deliver consistent patient service across voice, chat, email, and more.
- • Real-Time Agent Assistance: Leverage Amazon Q for Business for faster, more accurate support. • Generative AI Innovation: Use Amazon Bedrock to enhance personalization and automate workflows. • Reduce Wait Times: Intelligent routing improves speed-to-service.
- • Omnichannel Actionable Analytics: Monitor KPIs, optimize staffing, and improve workflows. • WWT Expertise: Proven consulting, deployment, and optimization services. • Improved Patient Experience: Faster, more personalized interactions drive satisfaction and loyalty.
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