Sold by: Logic20/20Â
Machine learning models predict customer need and supplies the right information to the agent, automatically and in real-time. Tool makes recommendations for upsell and cross sell and predicts future pain points and questions and provides information to eliminate re-engagement with support team. Agents can focus on value-add tasks, including upsell and cross sell, instead of searching for information across multiple systems.
Overview
Unlock the potential of AI-powered tools designed to transform call and chat agent experience and reduce time to resolution. Our advanced algorithms dive deep into customer interactions to automatically recommend tailored knowledge base articles, fostering self-service and empowering your users with the information they need instantly. This proactive approach not only enhances user satisfaction but also significantly reduces the workload on your support team.
Enhance your revenue streams with our intelligent cross-sell and upsell recommendations. By analyzing customer behavior and preferences, our AI tools predict future needs and pain points, presenting timely and relevant product suggestions. This not only boosts your sales but also enriches the customer journey, making each interaction highly personalized and effective.
We leverage AWS tools, Amazon Connect and cloud services to create a scalable customer service environment.
Highlights
- Decrease time to resolution.
- Increase customer satisfaction and tNPS scores
- Decrease customer call back with next best action recommendation
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Email – solutions@logic2020.com Website -