Sold by: ContacxÂ
Comprehensive support for your Amazon Connect instance, tailored to your business needs with custom SLAs and dedicated communication channles. Our expert team can operate as a fully outsourced support function or seamlessly integrate as an extension of your existing technical support team, ensuring optimal performance and reliability.
Overview
Ensure your Amazon Connect environment is optimised, reliable, and fully supported with Contacx’s expert Amazon Connect support services. Whether you need a fully outsourced support team or an extension of your existing technical support function, we provide tailored solutions with customised SLAs to meet your business requirements. Our services cover proactive monitoring, issue resolution, configuration support, and ongoing optimisation to ensure your contact centre operates efficiently and delivers an exceptional customer experience.
With deep expertise in Amazon Connect, AWS services and contact centre operations, Contacx helps businesses maximise the value of their cloud-based contact centre by providing rapid response times, expert troubleshooting, and continuous enhancements. We offer flexible engagement models, including 24/7 support options, dedicated support engineers, and seamless integration with your IT operations. Our team works closely with you to ensure minimal downtime, optimised call flows, and a scalable solution that evolves with your business needs.
Backed by proven experience in designing, implementing, and supporting Amazon Connect environments for organisations of all sizes, Contacx ensures your contact centre remains agile, resilient, and future-ready. Learn more about our services at <www.contacx.com.au >.
Highlights
- Expert Amazon Connect Support – Ensure optimal performance and reliability with dedicated Amazon Connect specialists providing proactive monitoring, troubleshooting, and continuous optimisation.
- Flexible Engagement Models – Choose from fully outsourced support or an expert extension of your existing technical team, with customised SLAs and 24/7 support options available.
- Seamless Integration & Scalability – Enhance your contact centre operations with tailored support solutions designed to minimise downtime, optimise operations, and scale with your business needs.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Contacx provides expert support for your Amazon Connect environment, ensuring reliability, performance, and ongoing optimisation. Our support options are tailored to meet your business needs, ranging from business-hours assistance to 24/7 support with customised SLAs.
Buyers can expect:
Proactive issue resolution, troubleshooting, and configuration support Flexible support models, including fully outsourced support or augmentation of your internal team Dedicated support engineers with deep Amazon Connect expertise Fast response times and prioritised ticket handling based on agreed SLAs For support inquiries, please contact us via: Email: support@contacx.com.au Phone: 1800 403 182
Our team is committed to delivering high-quality support to ensure your Amazon Connect instance operates efficiently and delivers a seamless customer experience.